Petaling Jaya, Selangor, Malaysia
Organization Development Consultant 15+ Years of across diverse fields, started in the Education Industry with: Current tenure of 4+ years in ICT and Smart Devices industry in Regional Organization Development & Human Resource Management. 3+ years in a Telco industry in Vertical Project Supply Chain and Partner Management across different Cross Functional Team. 5+ Years in Manufacturing Industry in People Management and Plant Production Operation in one of the World largest Glove Manufacturer. SUMMARY: Developed expertise working in various fields with recognized Proficient, Persistence, and Problem Management traits coupled with Strategy to Initiatives Level execution and People Management capabilities.
Responsible for organization structure design of over 19 countries, 13 Rep Offices, 4 Business Groups with over 5xxx direct-employees & 6xxx lease-employees - est. $7xB revenue, $1.xM revenue per capita, 6.x% Payroll to Revenue ratio: >EXPERT IN HAY METHOD OF JOB EVALUATION: Assess regional jobs based on capability & knowledge (input), work condition & problem solving (process), contribution & responsibility (output) in determining job level within the same structure for managerial & professional/expert. >IMPLEMENT STRATEGIC WORKFORCE PLANNING: Manage the scale of organizations through simulating future outcomes of demand forecasting, and close the skill gap via IT tools, shared resources, sub-contracting, redevelop, reskill, relocate of employees to help increase the organization’s efficiency and productivity. >REGIONAL TALENT DIFFERENTIATION TRANSFORMATION PROJECT: Implement long-term initiatives that require knowledge and understanding of the company’s policy and operation, appropriately apply transformation management principles, philosophies, and new practices building foundation of stable and efficient local specialist – via establishment of scientific job differentiation system to achieve attrition rate reduction & organization cost savings. >ORGANIZATION/CEO KPI SETTING & APPRAISAL SYSTEM: facilitate to establish Organization KPIs, set HR Organization, Managerial, and Talent actions plan, conduct reverse appraisals and annual performance review of each Rep Offices & Business Groups. >ORGANIZATION DESIGN & STRUCTURE: Work closely with HRD & HRBP to defines needs on organization restructuring, team structure, job design, resource type planning whilst influencing how business operates. Identify and incorporate best practices and lessons learned into execution plan and departmental training.
Works with plant in China to strategize demand & supply for multiple Maxis projects with predominately over 9,000 sites with great delivery complexity and with a delivery timeframe of 7 days upon issuance of PO. Maximise customer first experience which includes offering continuity of material & resources supply with critical deadlines whilst defining delivery management core processes and improvement opportunities: PARTNER WITH CUSTOMER TO ACHIEVE MILESTONES: 5G technology site on-air breakthrough (Oct-19). Contribute to momentum on “NEXT RAN” 5G project contract signing worth over $3xxM over the next 3 years. MITIGATING SUPPLY CHAIN RISKS: Derive alternative supply solution before US trade blacklist with bulk PO sales opportunity. Lead the negotiation & help close the deal for over 3,000 sites which contributes 19% of FY19 project revenue ($1xxM), improve Project Service Margin by +9.8PCT. PARTNER & LOGISTICS SERVICE IMPROVEMENT: Improves Delivery Cost Rate within 1% (-0.4PCT) of delivery & services costs. Improves partner site visit rate from 1.24 to 1.07 (-17PCT) with improve skill set & work quality. Reduce overdue inventory by over 50% YOY comparisons. Improves Partners materials on-site timeliness & accuracy from 72% to 86% from setting up good work practice. LEADS AND COORDINATE CROSS FUNCTIONAL TEAMS OF OVER 100: includes, project management office, technical services team, warehouse & logistics team, sales & account team in resolving escalated issues to maintain strong customer experience levels. Accountable to manage the inventory stock level & transportation required to determine most cost-effective solution to meet changing level of customer demand.
People Management >490+ Employees, Financial Rev est. RM1xxmil, Derive & implement strategies for a glove factory consists of 10 production lines with a monthly output of 3xx million pieces output & weigh 2,xxx mt of raw latex material on 2 acres 24/7 operation. Key achievements: FAST-TRACK CAREER PROGRESSION: JUL-12 > MAR-14: MAINTENANCE ENGINEER → MAR-14 > APR-15: SENIOR PLANT & PROCESS ENGINEER → APR-15 > DEC-15: PROCESS MANAGER → DEC-15 > AUG-17: PLANT & PRODUCTION MANAGER. TURNAROUND OVERALL EQUIPMENT EFFICIENCY (OEE) BY 10PCT: Developed systems and processes that track and optimize productivity and traceability standards & improve equipment deliverables (+7.8PCT), quality (+5.4PCT), pre-shipment lot inspection acceptance rate (98.1%), customer complaint (11 per billion pcs), lower in FY17. FOSTER & COMPLY TO GMP in accreditation of ISO9001, ISO13485 (medical device), ISO14001 (environmental), OHSAS18001 (health & safety), CVS (social compliance) & Operational Excellence. Manage & build a trusting relationship within production operational workgroup and develop plant staff with sense of accountability by establishing skill matrix in managing structured on-job training & tracking non-conformities & employee skill levels TECHNICAL PROWESS with various improvement project tasks - cost optimizing, process streamlining, capital projects & equipment installation, improvise master scheduling, reduces machineries breakdown. Lead a team of 40+ technical staffs to support the manufacturing system & maintenance utilities.
Appointed tutor for Engineering Laws and Robotics & Automation, laboratory administrative works in coordinating & procurement, technical paper reviewer, established mechatronics lab for accreditation, & appointed researcher for Tan Chong Motor ARAD to optimized portal axles for Nissan Frontier using FEA.
Part time job took up while completing my Degree course. Attend to customer on calls and face-to-face, dealing with complaints, assist customers on company services, technical issues, & problem diagnosis in IT hardware & Software.
• Responsible in handling new vendors, QA new incoming components, & setup QC manufacturing line for new Daikin air-conditioner product.