Menlo Park, California, United States
As Managing Director and CIO at Bay Networks Inc., I have over 15 years of experience driving IT business strategy and fostering global cross-functional team leadership to address evolving business needs. I specialize in developing strategy and business roadmaps, redesigning processes, and maintaining strong partnerships to align business and technology objectives. My work revolves around creating long-term strategies, formulating marketing plans, and improving customer relations to achieve sustainable growth. I am committed to delivering value through IT infrastructure deployments, customer-centric solutions, and effective operational management. My focus remains on enabling success by collaborating with senior leadership and leveraging my expertise in IT business strategy and customer relations.
• Currently serving as Managing Director & CIO at Bay Networks, Inc., focusing on business and technology partnerships. • Develop long-range business strategies and vision while collaborating with senior management. • Formulate strategic marketing plans and draft detailed company policies to enhance operational efficiency. • Manage customer technical requirements, including designing RFP solutions and IT infrastructure support.
• Spearheaded the launch of new offices in Las Vegas, San Francisco, Budapest and Taiwan, resulting in a $32M sales boost. • Developed and executed an integrated marketing strategy, achieving a 3% to 5% annual customer base growth. • Managed a $12M - $34M budget, implementing plans to minimize deviations and meet production goals.
While working as a Director of IT and Engineering at Zycko USA, I envisioned and implemented business and marketing plans based on the comprehensive analysis of company requirements by partnering with the CEO and CFO to grow the sales pipeline. Highlights of accomplishments in this role include: • I established a new Network Engineering and IT Equipment Repair division and managed floor plans, business strategy, internal equipment, and staff recruitments. • I achieved $4.2M new annual revenue within a duration of four months through strategic planning and execution, team leadership, and operations management. • I maximized client satisfaction by coaching engineering staff on client service and consulting with key vendors on business infrastructure.
Throughout my career as a Director of IT Hardware Repair and Senior Network Engineer at Hula Networks, Inc., I developed an internal company network and IT equipment repair department to improve IT product/service delivery processes and achieve business goals. I oversaw the installation, configuration, and troubleshooting of Cisco, Juniper, Dell, and HP hardware down to the component level in compliance with SLAs. Highlights of accomplishments in this role include: • I generated YoY repairs revenue of $1M+ and IT Sales & Support revenue of $1.8M by delivering high-quality technology products/services to clients, improving client satisfaction, and supervising team members. • I developed network solutions for customers and companies based on a detailed analysis of company and client IT needs to drive maximum system uptime and operating stability. • I architected an advanced internal network infrastructure that optimized business performance for years.
Monitored and assigned workload to computer technicians. Tracked and resolved customer complaints as well as worked extremely close with the Engineering department to achieve better quality and customer satisfaction. Worked on technical issues, verified parts needed for repair and refurbishing departments. Tested “Test software” for VAIO Team. Worked with management group to achieve more efficient and productive work in a team environment. Worked with customer assistance team to provide phone support to resolve customer issues. Assisted in the design and assembly of the computer motherboard repair line. Within first 3 years with Sony, received a promotion 3 times, from Audio Technician to a Video Technician, and then to a Team Leader in computer repair and refurbishing department and AVAI department. Worked closely with Sony Entertainment and Sony PlayStation divisions.