Cairo, Egypt
At Johnson Controls, my role as a Talent Acquisition Specialist merges my passion for talent sourcing with a commitment to innovation in global recruitment strategies. Our team integrates staffing policies with the nuanced needs of the organization, ensuring a seamless alignment of candidate profiles and company objectives. With a foundation in International Business, I bring a global perspective to talent acquisition. My technical recruiting skills are not just about filling positions; it's about fostering a workplace environment that thrives on diversity, efficiency, and continual learning.
Key Achievements: • Implement staffing policies and practices for the overall recruitment of salaried staff in the region. • Liaise with line management to define the profile of the applicants needed. • Organize all aspects of the recruitment of salaried internal and external employees. • Advertise open positions as appropriate. • Present line management with candidates and carry out interviews. • Take responsibility for redeployment in the region. • Set termination standards for the region. • Be the staffing link between the region and central staffing.
Key Achievements: • Take customer calls and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Call clients and customers to inform them about the company’s new products, services and policies. • Guide callers through troubleshooting, navigating the company site or using the products or services. • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items. • Collaborate with other call center professionals to improve customer service. • Help to train new employees and inform them about the company’s customer management policies.