Greater Philadelphia
General managerial experience in a healthcare environment in addition to experience in all facets of the Marketing Research Industry including operations,general management,and new business development. Active in both the American Marketing Association and the Market Research Association with a Professional Research Certification awarded by the MRA.
Streamlining and standardizing the scheduling protocols in the Centralized Scheduling Department with the goal of aligning the process with the Cooper Hospital patient centered culture. Supporting and coordinating revenue generating outbound calling campaigns aimed at improving preventative medicine. Integrating a culture of customer service excellence at all levels of the patient scheduling process. Managing a team of 40 agents that handle Web appointment requests for appointments with Cooper doctors, inbound telephone calls for doctor's appointments as well as registrationsto the Cooper communityevents.