Cairo, Cairo, Egypt
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Assisted customers in navigating company website and placing online orders, improving overall user experience. Sought ways to improve processes and services provided. Resolved associate, tool and service delivery issues revealed by statistical reports.
Meet and greet customers upon entering the shop. Operate the sales system and handle sales transactions. Answer queries from customers. Receive deliveries from suppliers. Perform inventory checks and catalog new stock. Replenish stock on displays. Help customers navigate the store.
Perform inventory checks and catalog new stock. Replenish stock on displays. Manage mark up and down for the prices. Help customers navigate the store.