Yousef Bahaider

Enterprise Account Manager @ MongoDB | Building trust, driving adoption, and delivering lasting value.

Ireland

About

Experience

  • MongoDB (Full-time · 6 yrs 3 mos)
    • Enterprise Account Manager
      Feb 2024 - Present · 2 yrs 5 mos

      - Partner with leading enterprise clients across EMEA to support their data and innovation goals, with a strong focus on the retail and commerce space. - Strategic advisor, helping teams unlock the full potential of MongoDB through tailored guidance, thoughtful planning, and scalable solutions. - Work closely with senior stakeholders to align technology investments with long-term business outcomes. - Collaborate with internal technical experts and external partners to deliver solutions that drive real-world impact and sustainable growth. - Advocate for client success by leading enablement sessions, supporting adoption initiatives, and contributing to industry events and conversations.

    • Enterprise Customer Success Manager (Middle East)
      Mar 2023 - Feb 2024 · 1 yr

      - Built strong, trust-based relationships with enterprise customers by supporting their long-term success, adoption, and satisfaction with the platform. - Guided technical teams through targeted enablement programs, helping them unlock advanced features and drive more value from their MongoDB investment. - Acted as a strategic liaison between customers and internal teams including Professional Services, Pre-Sales, and Program Managers to ensure seamless delivery of tailored solutions. - Supported customer retention and growth by proactively identifying risks and opportunities, and co-developing success plans to address them. - Contributed to team development by mentoring peers and leading regular enablement sessions to share product knowledge and best practices.

    • Customer Success Manager
      Sep 2021 - Mar 2023 · 1 yr 7 mos

      - Supported a portfolio of growth and enterprise customers through every stage of their journey, from onboarding to ongoing enablement and strategic support. - Designed and facilitated personalized onboarding experiences and training programs to help teams adopt the platform with confidence and speed. - Advocated for customer needs by sharing feedback and insights with Product and Engineering teams to help shape future enhancements. - Focused on building long-term, trust-based relationships that prioritized customer outcomes and maximized value from MongoDB’s platform.

  • Inside Partner Development Manager (Microsoft) at Accenture
    Aug 2019 - Apr 2020 · 9 mos

    - Achieved 200% of quarterly target by developing and executing co-sell strategies with Microsoft Solution Partners via the Azure Marketplace. - Enabled Microsoft's internal sales teams and partners by raising awareness and providing training on co-sell ready solutions, driving partner solution attachments to enterprise deals.

  • Sales Development Representative (Google Cloud) at Google
    Mar 2019 - Aug 2019 · 6 mos

    Generated qualified, early-stage pipeline for the Google Cloud sales team by executing targeted outbound campaigns and conducting initial discovery calls with prospects in the EMEA market.

  • LQA Tester at Keywords Studios
    Oct 2017 - Mar 2019 · 1 yr 6 mos