Philadelphia, Pennsylvania, United States
Isayah Young Burke is an Infrastructure and AI Consultant with over six years of experience in the tech industry, combining expertise in business development, cloud architecture, and AI strategy. Isayah has worked directly with cloud platforms, application deployment, DevOps workflows, and virtual networking. His technical background includes subnetting, Kubernetes, firewalls, and automation pipelines. He is currently focused on deepening his knowledge in AI systems such as retrieval-augmented generation, as well as backend development and scalable database management. Currently, Isayah is an engineer on the IONOS Momentum suite of AI products, building a Customer Care AI Platform. He specializes in training and evaluating voice and chat agents, coordinating UX quality, and developing optimization strategies for RAG performance. His professional journey includes experience in art dealing, boxing instruction, web hosting, Java and Python development, ReactJS, market research, data analytics, and sales operations. This wide range of skills gives Isayah a unique perspective on both technology and business strategy. He is driven by curiosity and a passion for making complex systems accessible. Isayah is always open to collaboration and meaningful conversations about infrastructure, cloud, or AI innovation. Outside of work, Isayah enjoys 🎧 Producing music ♟️ Playing chess 🥋 Practicing martial arts ☕ Crafting espresso 🐈 Spending time with his cats
• Design and deploy AI-powered customer care agents for voice and chat interactions • Train, test, and evaluate customer-facing agents with supervised learning evaluation platforms • Develop MCP servers for ongoing agent optimization and capability expansion • Build context-aware agent systems leveraging interaction history and customer data • Design customer-facing actions and automations that agents can execute to resolve issues • Coordinate UX/UI quality assurance for agent interfaces and customer control panels • Develop agent intent resolution systems aligned with sales pipeline opportunities • Coordinate data migration, orchestration strategy, and seamless integration across sandbox and user platforms
Public Speaking & Technical Demos Represent IONOS at industry panels, hackathons, and developer meetups, translating cloud and AI infrastructure into business value for MSP leaders, startup founders, and C-level executives. AI Sales Co-Pilot (Sensei AI) Designed and prototyped Sensei AI, an internal sales co-pilot built on Meta Llama 3 via the IONOS AI Model Hub. Projected to increase telesales and retention conversion rates by 7–15%. Led beta testing for inbound US consumer domain and hosting sales. AI Enablement Active contributor to the IONOS internal AI community and weekly AI meetups. Delivered a company-wide AI Lunch & Learn to 45 employees across the US, UK, and France. Prompt playbooks generated 112 downloads in two weeks, with reps reporting 50–60% time savings on routine tasks. Global SDR Enablement Built and delivered a cross-regional SDR training on data-driven prospecting using LinkedIn Sales Navigator and Salesforce. Increased lead-to-meeting conversion rates by 25%. Fraud Prevention Automation Developed a Python-based fraud qualification workflow in Salesforce that reduced rep investigation time by ~50%, improving pipeline quality and compliance. Enterprise Product QA (12PB Migration) Conducted QA testing for IONOS Object Storage during a 12PB media migration for Kinetic TV, identifying UX issues and submitting documented findings that resulted in engineering and product tickets. HR AI Assistant (RAG) Prototyped an HR voice agent and AskHR chatbot using ElevenLabs with RAG orchestration, reducing estimated Tier 1 HR ticket volume by 30–40%. AI Workflow Automation (n8n) Participated in n8n Beta and Alpha programs, building operational workflows including email briefings, end-of-day summaries, and GCP voice-to-text ticket automation. Partner Enablement Created partner enablement documentation adopted by 100% of US reps, 100% of France reps, and 80% of UK reps, accelerating pipeline across VAR, ISV, and consulting partners.
Revenue Generation & Retention Performance Maintained top-ranked rep status during IONOS "Tiger Mode," a high-pressure retention and acquisition period. Contributed approximately $200K in new sales and $740K in retained monthly recurring revenue. Enterprise Email Platform Migration (9,000 Users) Led the recovery, architecture, and migration strategy for a 9,000-mailbox enterprise email deployment at CMHA. Coordinated cross-functional teams across engineering and support to resolve platform limitations, execute the migration, and expand the account footprint, demonstrating solution architecture and project leadership capabilities. GDPR-Compliant Hosting Expansion Closed a five-figure GDPR-compliant hosting infrastructure expansion for The Bridge Corporation, representing roughly one-third of total team revenue for the month. Provided technical consulting on DNS configuration (AAAA and CNAME records) and hosting architecture to scale the client’s web infrastructure and expand their technology stack. Customer Success & Churn Prevention Saved 20–30 at-risk accounts from third-party vendor churn by stepping in personally to deliver web development, SEO setup, DNS migration, and go-to-market support. VMware Migration Strategy (Post-Broadcom Acquisition) Developed VMware churn prevention strategy following Broadcom acquisition, offering transition packages and coordinating KVM migration paths, protecting MRR across affected server accounts. Consistent Sales Performance Consistently exceeded monthly sales targets by 20%, contributing to a 32% increase in customer retention. Executive Engagement & Strategic Insight Presented structured, data-backed case studies and questions at Ask the Board sessions with C-suite and executive leadership, demonstrating strategic awareness of product gaps and AI-driven opportunity areas. This resulted in acquisition and partnership with Lovable for website domains and N8N for workflow automation/integrations.
Managed Services & Web Development Operate a managed services business providing web hosting, development, and technical consulting for small and medium-sized businesses across multiple industries. AI Enablement & Workflow Automation Consulting Experiment with and implement AI-driven workflows for SMBs using LLM wrappers, retrieval-augmented generation (RAG) agents, and automation platforms such as n8n, helping clients explore practical use cases like document analysis, internal knowledge assistants, and operational automation. Full-Stack Website Development Built and maintain 25+ client websites using HTML5, CSS, JavaScript, Python, TypeScript, PHP, PostgreSQL, WordPress, and Joomla, with full DNS, Apache, and HTTPS configuration. Audio Engineering & Production Audio engineering credits include projects produced in Pro Tools, Logic Pro, and Dolby Atmos. Institutional & Creative Clients Clients include institutions such as the University of Pennsylvania School of Veterinary Medicine and creative platforms including Webtoon and Voyce.me.
Exhibition Curation & Artist Relations Planned and executed monthly exhibitions across multiple mediums, managing artist relationships, artwork appraisals, and collector transactions. Digital Infrastructure & E-Commerce Implementation Designed and implemented the gallery’s digital presence, including website hosting, SEO strategy, and e-commerce capabilities to enable online artwork sales and improve discoverability. Marketing & Audience Growth Developed and executed email marketing campaigns and digital promotion strategies to increase event attendance and drive online gallery engagement. Revenue Growth Strategy Implemented digital and sales initiatives that contributed to a $163K increase in total gallery revenue.
Assisted with overall marketing efforts, including copywriting, art fair participation, event management, and music curation Formatted website design and updates; drafted and finalized copy such as artist's bios, company information, social media posts, and PDFs Prepared analog and digital advertising materials such as magazines, flyers, and art listings documents
(Skills and Experience) Monitored active Windows and Mac OS servers Troubleshot technical issues for desktops, tablets, laptops, software, and printers (150+ issues fixed) (What I learned) The importance of being able to quickly and accurately troubleshoot technical problems. The value of teamwork and communication in resolving customer issues. The importance of staying up-to-date on the latest technologies and trends.
(Skills and Experience) Planned and executed marketing press releases for artist and clientele advertising Fostered and maintained relationships with clients through cross-promotion marketing initiatives Provided new and critical marketing information to the team and label staff with daily meetings Advertised and created appealing visuals and post for company social media presence Catered to client needs inside and outside of the studio (What I learned) The importance of developing and executing effective marketing campaigns. The value of building and maintaining relationships with clients. How to build a responsive website for a business in the music industry. The importance of staying up-to-date on the latest marketing trends and technologies. The importance of being able to work effectively as part of a team.