Greater Kuala Lumpur
I am a Sales Development manager with a keen focus on Strategy, Operations and Program Management to drive complex initiatives across APAC and global organizations. My work centers on translating business priorities into structured execution — leading cross-regional programs, aligning diverse stakeholders, and building operational processes that enable teams to scale and deliver results. I am often brought in to manage initiatives that require coordination across multiple markets, functions, and senior leadership. Known for strong analytical thinking and a pragmatic execution style, I move quickly from problem definition to implementation while maintaining alignment across teams. Core strengths include: * Leading cross-regional programs and strategic initiatives across APAC * Translating strategy into operational execution and scalable processes * Driving process improvement and operational transformation * Navigating complex stakeholder environments across functions and geographies * Delivering results in fast-moving, high-growth environments I am particularly motivated by roles where complex problems, cross-border collaboration, and execution discipline intersect. I believe in embracing change. Stay driven, stay humble.
- Strategic Planning: Design and implement scalable lead-to-revenue strategies that align with organizational goals and market dynamics. - Process Optimization: Streamline workflows across marketing, sales, and customer success to ensure seamless lead nurturing and handoff. - Performance Analysis: Track, analyze, and report on key performance metrics (e.g., lead conversion rates, pipeline velocity, and revenue impact) to identify growth opportunities. - Technology Enablement: Deploy and manage tools such as CRM, marketing automation, and analytics platforms to enhance lead management and reporting. - Cross-Functional Collaboration: Partner with marketing and sales teams to align objectives, improve campaign effectiveness, and optimize resource allocation. - Customer Experience Enhancement: Ensure customer insights are integrated into strategies to drive retention and advocacy. Skills - Proficient in CRM (e.g., Salesforce) and marketing automation tools (e.g., Eloqua, Account Engagement). - Strong analytical skills to interpret data and translate insights into actionable strategies through PBI, reporting - Expertise in pipeline management, lead scoring, and funnel optimization. - Exceptional communication and leadership skills to drive cross-functional alignment. Achievements - Optimized the lead handoff process, resulting in a reduction of lead response time to 1 day and lead handling improvement by 41%
i. Streamlining Asia Sales Development Team - Team monitoring, management and motivation - Goals setting and action planning - Strategizing department resources - Team deployment ii. Effective communication between departments - Scoping, focusing & targeting - Team aligning with Sales & Marketing - Lead flow design iii. Account Penetration - Strategizing industry presence, identifying market gap iv. Developing product/ marketing strategies for multiple channel - Online: Emailing, Social Media, Instant Messaging, Leads following up, Cold Calling - Offline: Tradeshows, Seminars
i. Working to improve efficiency of business development as a team for ASEAN market - Team monitoring, management and motivation - Goals setting and action planning ii. Effective communication between departments - scoping, focusing & targeting
i. Product Development - Team leader and originator in driving company's product developments. Involved Products are High delta T Fan Coil Unit & Competitive Cost Fan Coil Unit. - Required to lead and manage a team consisting of Factory Production Members, Quality Control Engineers, Research & Development Engineers, Global Procurement and Material Control members. - Practice decision making and problem solving in optimizing demands and requirements from different parties. ii. Customer Servicing - provide technical inquiry support, data analysing & solving customer's issues - fast response & fostering good customer relationships - guiding product strategy to affiliates iii. Market Research - Survey market requirements globally - Receiving feedback and analysing customer's request by conducting preliminary feasibility studies