Miami, Florida, United States
Led customized onboarding of freight visibility software, bridging the gap for global companies and their supply chain. Fielded internal and external queries around a new self service portal offering. Led training sessions for freight shippers and carriers looking to learn how to leverage the FourKites platform.
Shaped and nurtured a team of 6 to address a company wide pain point of vehicle shipping delays. Provided specialized training for all incoming hires on a service floor of 400 employees. Managed high profile/escalated accounts. Improved Net Promoter by 3% over a six-month period through proactive outreach initiatives.
Brought in over $550,000 in new business while maintaining a chargeback rate below 15%. Trained business owners on managing their digital presence through Yelp.com. Piloted a new product offering that resulted in company-wide changes to the sales process.
Supervised 3-4 Ad Representatives through setting quotas, going on visits, and holding weekly meetings. Managed the launch of a new mobile application.
Maintained a territory of 30+ businesses. Sold ad space to clients, generated over $100,000 in revenue to date, designed ads, maintained records of past transactions.