New Delhi, Delhi, India
Most DTC brands I look at have the same story... Meta CAC up 30-40% since 2021, blended margins shrinking, and 70%+ of customers who never order a second time. The founder's usually fighting this on the acquisition side. New creative, new audiences, new channels. Almost nobody looks at the boring number: repeat purchase rate. Because here's the math nobody runs. If your repeat rate is 25% and you move it to 35%, that's not a 10% improvement. Depending on your AOV and order frequency, that can be 40-60% more revenue from customers you already paid to acquire. Zero extra ad spend. That's the real work we do at Profit Surge Media. Not "email marketing." Not sending more campaigns to a list that's already ignoring you. We rebuild the actual system: welcome flows that convert first-timers before they go cold, post-purchase sequences timed to your actual reorder cycle, win-back triggers that fire before a customer is dead instead of after, and segmentation that stops you from discounting to people who'd buy at full price anyway. For context on me: before this, I co-founded an EdTech startup that reached 100,000+ people. I learned retention the hard way there, because in education, if people don't come back, nothing else matters. Same lesson applies to your store. Since then, the brands I've worked with have generated over $100M through email and SMS. The ones doing it right get 35-40% of total revenue from owned channels. And if your Klaviyo account has the same ten half-built flows and a campaign calendar that's basically "20% off" on repeat, there's definitely money sitting in there. DM me "audit" and I'll show you exactly where.
We help DTC brands maximize their revenue with data-driven Email, SMS, and other retention strategies that increase conversions, boost lifetime customer value, and reduce churn.
Growth Hackers Digital is an award-winning performance marketing agency recognized by Clutch as the Top Digital Marketing and Advertising Agency in India for 2020 & 2021. It has worked with clients like Decathlon, ICICI Bank, Unocoin, and multiple other renowned MNCs and startups. My responsibilities include: - Understand the requirements of the clients and create action plans for the best results. - Create and manage Ad Campaigns (Facebook, LinkedIn, & Google) for the clients. - Maintain an effective ROI by analyzing and optimizing Ad Campaigns (Facebook, LinkedIn, & Google) using reliable strategies.