Atlanta Metropolitan Area
Experienced Global Contract Renewal Executive with a demonstrated history of working in the computer software industry. Skilled in Operations Management (Admin System Operations, Cash application, Customer Service, AR, Billing). Strong Management professional with a Bachelor's degree focused in Organizational improvement and Leadership.
Managed a $25M+ international renewal portfolio covering licenses, subscriptions, SaaS, and maintenance agreements. Negotiated renewal terms, pricing, service levels, and long-term agreements to support revenue stability and customer retention. Generated quotes, order forms, agreements, and renewal packages, ensuring compliance with contract terms and country-specific legal requirements. Reviewed and improved renewal processes to reduce errors, accelerate cycle times, and enhance customer communication. Coordinated global communication between Renewals, Finance, Legal, Sales, Customer Support, regional management, and corporate stakeholders. Performed detailed contract reviews to ensure billing accuracy, correct customer setup, and alignment with master service agreements. Identified accounts at risk and partnered with business leaders to implement win-back or recovery strategies. Designed automated weekly reports to track workload distribution, performance KPIs, AR trends, and renewal forecasting. Reduced by 95% LAM outstanding balance and supported NAM/EMEA AR by creating structural AR Aging analysis and implementing tools to track outstanding balances. Maintained updated documentation, workflow SOPs, and global compliance requirements for renewal operations.
Managed $25M+ license, subscription, SaaS, and maintenance renewal portfolio across NAM, LAM, and EMEA. Negotiated renewal terms, quotes, Orders, and agreements to streamline transactions and close annual agreements with clients. Reviewed and enhanced renewal processes to increase efficiency. Designed and maintained weekly automated reports for team performance, workflow distribution, tracking progress, and feed dashboards analysis. Reduced 95% of LAM AR accounts and supported collections efforts to NAM and EMEA regions by providing comprehensive global AR structural aging analysis. Reduced by 90% of Revenue cycle reporting time to set up and bill contracts in SAP.
Managed consultant payroll assignments and ensured accurate burden calculations for billing and contract compliance. Supported recruiters during hiring cycles by assisting with documentation and onboarding requirements. Responded to billing and payment inquiries from customers and consultants, resolving discrepancies promptly. Maintained accurate assignment records to prevent payroll or billing variances.