Tokyo, Tokyo, Japan
Claims Accounting Manager with 4 years of experience at DHL Express France, specializing in invoice discrepancies and customs duty issues in an international logistics environment. Previously, I spent 4 years at Darty in a customer-facing role, developing strong communication skills and hands-on experience in direct customer support. With a total of 8 years in customer relations, I am skilled at handling complex situations, resolving issues efficiently, and maintaining high levels of customer satisfaction in fast-paced environments. Comfortable working in international settings and collaborating with cross-functional teams. Fluent in French and English, currently improving my Japanese. Currently based in Tokyo and open to full-time opportunities, particularly in customer support, customer success, or operations roles.
Gestion de réclamation client en ligne et correction des factures. Traitement des problèmes douanes et autres problèmes de taux appliqués.
Employé polyvalent et gérant tous types de tâches (Sav, Conseil client et encaissement)