Athens, Attiki, Greece
Proactive problem solver with a passion for technology. Curious and methodical thinker, well versed in root cause analysis. Able to tune in both collaborative work and act solo. Comfortable with ambiguity and deeply empathetic.
• Conducting Transaction Monitoring to ensure compliance to Client Procedures. • Documenting and Analyzing monitoring results and performance trends to provide recommendations for improvement. • Attending meetings with Supervisors and Account Managers to deliver feedback on team performance and outliers management. • Participate in Internal and External Calibration sessions. • Analyzing CSAT/DSAT data. • Contributing to continuous improvement.
• Implementing troubleshooting strategies to identify root cause of technical issues on iOS and MacOS devices via phone, email and web teleconference with end-users. • Reproducing glitches using different test scenarios and compiling findings in documentation to disseminate to engineers. • Following up with customers to ensure optimal satisfaction following support engagement and problem resolution. • Mentoring new members of the support team to facilitate transition to production.
• Planned and facilitated open play and targeted teaching techniques to deliver effective therapy and reinforce social skills of students with learning and developmental challenges. • Monitored and recorded children’s progress and reported to Speech & Language therapists and School Board. • Supported student learning objectives through personalised and small group assistance. • Enhanced learning plans and contributed to supplement lesson materials using inclusive techniques to support the learning of students with learning difficulties.