Cebu, Central Visayas, Philippines
Delivered exceptional chat and outbound support for customer account inquiries, plan changes, and device upgrades. Processed payments and set up payment plans, ensuring accuracy in billing and account management. Resolved network and service issues through effective troubleshooting, enhancing customer satisfaction.
Provided technical support for e-commerce merchants, troubleshooting account status, website issues, and point-of-sale system errors. Assisted merchants with setting up and customizing online stores, ensuring a seamless user experience and operational efficiency.
Managed inbound calls for health insurance, explaining coverage, deductibles, and processing applications. Coordinated with healthcare providers and patients to verify medical procedures and prescriptions. Managed customer orders, providing real-time updates and resolving delivery or restaurant issues. Communicated with customers to address concerns, refunds, and promotions. Guided customers through auto insurance policies, premiums, and title transfers.