Greece
Experienced (hands-on) Head of Sales/Commercial with solid negotiating skills able to lead any sales team. Expert in customer acquisition in the early stages and people management & leadership development. Having gone through such different stages and fields in his career he acquired the ability to score the goals of any company he worked or might work for. Good at team-building activities. Always keen on stimulating others to obtain positive results with the dedication and consciousness to the overall objectives and strategic goals. Being pragmatic in the way of working, with a strong focus on value creation for the business and the sensitivity for the team's needs. Result-driven, analytical, flexible, sociable and conceptual. Started from the bottom, my efforts keep giving me the boost needed to overcome any issues that might come up. Having worked at different sales/commercial environments throughout my career I have reach a certain level of ability to adopt and familiarize with almost any new project that pops up. I consider myself skilled in negotiation and a "hands-on" person and therefore worked on several projects, managing to deliver the desired goals on every attempt.
- Lead sales strategy and commercial policy development for hosting, cloud/dedicated servers, IaaS, and other solutions, driving revenue growth. - Collaborate with the technical department to analyze sales opportunities and propose optimal solutions to customers (pre-sales/sales analysis). - Provide expert customer advisory support for infrastructure upgrades and migrations, ensuring customer success. - Develop and deliver customer service training programs, enhancing team effectiveness in problem-solving and client satisfaction. - Manage and resolve customer issues efficiently, maintaining positive client relationships. - Streamline customer service operations by analyzing procedures across departments and recommending process improvements. - Secure strategic partnerships with domestic and international software vendors, expanding service offerings through effective communication and agreement negotiation. - Champion company compliance initiatives by managing ISO:27001 and 9001 certification procedures (drafting policies) and overseeing GDPR and Law 679/2016 compliance through operational redesign.
• Analysis of overall business plan (online and physical store) • Manage agreements with vendors/Publishers • Manage selling procedures in order to provide better customer services • Planning of automated order procedures and website’s features • Analysis of new web page functions and supervise their development (Frontend – Backend) • Project analysis and implementation of the digital marketing plan • Personnel training in customer requests management • Manage/solve customers’ requests • Coordination of procurement department – ordering – warehouse to achieve the fastest/cost effective processing of orders • Invoicing Documents (Soft ) • Develop B2B sales strategy • Find and develop B2B partnerships with bookstores and stockists/wholesalers throughout Greece • Manage Web page operations for sales B2B
Design and implement each and every operation of each basic structure from Sales and Commercial, to logistics etc. (for both e-commerce and physical store) in order to have fully automated procedures thus no person has to deal with the most of the buyer's duties. Make any necessary contacts with suppliers (publishers, wholesales companies etc.) and proceed with the contracts needed in order to set the trading terms of our agreements.
• Market analysis and part of the team that drafted company's commercial policy • Find new customers and maintain existing ones • Create and establish a strong customer-business relationship • Monitor, maintain and develop services for existing clientele • Drafting offers based on the company's commercial policy and follow-up • Manage customer requests - escalate/resolve them • Complaints management • Invoicing Documents (Logic DIS ERP) • Control and design of customer service procedures/operations involving warehouse procedures, product delivery and even ordering procedures and schedules • Operations planning to achieve the goals set by the company