Singapore
Bridge and key-holder between Customer and organisation
• Responsible for achieving Training Solutions’ Sales goal for India, Southeast Asia and Oceania region • Exceeded 2023 Sales target by 37% • 39% year-on-year revenue achievement • Identifies Sales opportunities and develop Sales pipelines by leveraging Training product knowledge in accordance to Customer requirements and evolving market dynamics • Holds key relationships with Customers, i.e. Head of Flight Operations & Head of Training, to ensure continued business partnership
• Focus on Adopt, Expansion and Renewal in Customer Success LAER model • Ensure adoption and full value extraction of Jeppesen product suite • Capitalise on cross-sell and up-sell opportunities with existing subscriptions • Coverage of Japan, Hong Kong, Australia, New Zealand and Vietnam region
• Qliksense Project/Application Manager (Asia) • Managing technical aspect (front-end & back-end) of Qliksense application, including implementing roll-out of new functionalities/modules with developing team • Liaises with various stakeholders in the organisation to gather and fulfill reporting dashboard requirements • Project Manager for Business IT applications roll-out (Asia) • Co-ordinates application implementation phases with Germany product owners and local developing team; gathering operational/technical requirements specific to Asia Pacific landscape • Use of JIRA and Confluence as Project Management Tools
• Providing sales support for Regional Sales Managers in APAC • Supports Regional Sales Director in preparation of business cases for regional sales growth • Manages Customer relationship and serves as Customer Focal for airlines to gather training requirements and direct sale opportunities, and provide customer service support • Engagement and discussion on Request For Quotation (RFQ) with internal teams to support Customer requirements to achieve sales revenue • Troubleshoots internal and external execution issues by leveraging on customer knowledge and communication with stakeholders • Assists with Request for Contracts (RFC), prepares direct sale contracts, and regular review of CRM to ensure business opportunities are pursued • Keeps track of contract expiry for renewal, and communication of annual contract price escalation • Reconciles direct sale contracts, Training Programs and SAP to facilitate Finance billing process • Attends trade conferences, Air Shows and regular meetings to build Customer and corporate relationship • Insightful knowledge of Flight & Maintenance Training portfolio Highlights: • Securing and starting full-time employment while finishing my last semster in college (SMU) • Travelling to French Polynesia (Tahiti) for 787 Entry Into Service (EIS) Training Planning Conference for Air Tahiti Nui
• 1 of the 3 chosen out of 250 applicants for the International Business Intern Programme (IBIP) • Holding the position of Customer Support Operations Intern under Boeing Commercial Airplanes (BCA), Commercial Aviation Services (CAS), Flight Services • Lead implementation of Process Improvement (Value Stream Mapping) projects within Customer Operations as a Project Manager • Provision of project management oversight spanning across various stakeholders in the different functions for Flight Services • Document and track task completion (Kaizen newspaper) of projects and drive completion as appropriate to ensure on-time execution of deliverables • Update of business process and capture of metrics to be reported to leadership • Achieved cost avoidance and freed resource capacity equivalent of USD 12,000,000 to date • Assisting in management of Flight Services contracts as a secondary role • Ensure accurate and complete information captured by global Sales Account Managers • Facilitating and conducting weekly, bi-weekly and monthly internal department and group meetings • Served as peer-mentor for fellow interns in the business organisation • Recognised by Managers for excellent accomplishments via Pride@Boeing awards