Shanghai, China
Have good communication with customers and branch people. Regular review with branch people to know what is the most critical issues to customer, collece relevant customer dissatisfaction information. Coordinate related department to get enough support to push these critical issues to be fixed asap. Cooperate with customer satisfaction survey. Collect necessary information from customers and branch people, face to face or via telephone. Regularly collect related customer satisfaction information, statistic the data and do further professional analysis. Finally provide official report to management for reference. Specialties: Good communication skills. Positive work and living attitude.
Have good communication with customers and branch people. Regular review with branch people to know what is the most critical issues to customer, collece relevant customer dissatisfaction information. Coordinate related department to get enough support to push these critical issues to be fixed asap. Cooperate with customer satisfaction survey. Collect necessary information from customers and branch people, face to face or via telephone. Regularly collect related customer satisfaction information, statistic the data and do further professional analysis. Finally provide official report to management for reference.