WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
I began my career at IBM as a fresh graduate, diving into the world of Supply Chain with a focus on Order Management. Over five years, through various roles and projects, I developed deep expertise in operational excellence and cross-functional collaboration. I then transitioned into IBM Financing’s business support operations, where I embraced my first managerial role, leading with purpose for nearly four years. My journey continued as the IBM Financing Center of Excellence Operations Manager, where I championed employee engagement and welfare initiatives, driving a more connected and empowered workplace. Later, I took on a Special Handling role within the Credit function, managing distressed accounts across the ISA market—a challenging yet rewarding chapter that sharpened my resilience and strategic thinking. After a meaningful career break starting in January 2021, I rejoined IBM in April 2022, returning to the IBM Financing Center Operations Manager role. For nearly four years, I had the privilege of supporting inspiring leaders and shaping center-wide operations. Most recently, I’ve stepped into a new chapter as the IBM FiTTER Intelligent Workflows Leader, where I’m excited to drive transformation, enable smarter processes, and co-create the future of intelligent operations.
The Intelligent Workflows team catalyzes innovation using the ESA model to improve the productivity of the IBM FiTTER community and its stakeholders to protect, manage, and grow IBM Free Cash Flow.
• Driving the CoE operations team to significantly contribute headcount productivity. • Hosting IBM internal/external visitors who come to CoE by managing and coordinating with agenda, meeting rooms, IGF corner (TV) , etc. as well as promoting the CoE in professional manners. • Supporting the KL CoE Director in establishing the management system and operational aspects for appropriate dialogues with senior functional management, all managers and Top Talents. • Supporting the KL CoE Director in preparing decks and management system prior to meetings with the Executives locally and globally. • Collaborating with various functional teams and negotiating to decide approaches and common goals. • Coordinating on-time and accurate reporting locally and globally. • Representing KL CoE on all activities related to Business Continuity Plan globally. • Improving workplace climate and driving excellent employee engagement throughout the Asia Pacific by encouraging strong people management, improving communication, driving career framework. • Working closely with CoEs in other locations (Japan, Hungary, Brazil and America) for best practices sharing. • Organizing all the events/activities in the CoE such as Business Luncheons/Dinners, Town Halls, and Team Buildings.
People management: • Manager for 15 headcounts • Leading and coaching the team towards achieving the business goals and their career development goals. Operations responsibilities: • Managing back-end support for the business transactions carried out in Australia & New Zealand. • Managing the working relationship with other support functions (Sales, Credit, Pricing, Accounting, etc.) for the best business outcomes. • Maintaining high level of support from the team during the crucial month end business closing. • Performing the routine reviews to maintain control postures of the business.