Bangkok, Bangkok City, Thailand
A young hotelier graduated in hotel, resort and tourism management, second class honour at the University of Gloucestershire. I have spent more than 10 years living abroad, including half years Banquet training at Singapore Marriott Tang Plaza and one-year front office intern at the JW Marriott Austin (Second largest JW Marriott in the world), I can speak three languages including Cantonese, Mandarin, and English. My customer service skills have been recognized and I have consistently received great customer feedback. I am a team player and am able to form good relationships with my colleagues. Technical skills include: FSPMS, OPERA, Guestware, Guest experiences platform (GXP) Strongly believe that “If you take care of the associates, they will take good care of the customers, and the customer will keep coming back” J.Willard Marriott. Highlighting projects during my journey: • Accepted into the Marriott International Voyager – Global leadership development program – Management training program • Marriott International Voyager JAMbassador (Voyager Ambassador) in the Middle East and Africa region • JW’s Best award (June 2018) at the JW Marriott Austin, in recognition of my commitment to the hotel – Highest recognition at the property • Course representative in hotel, resort and tourism management course at the University of Gloucestershire during my final year of my degree study • Gloucestershire employability award – Gold (I am the 7th student achieved this award in University of Gloucestershire)
Conrad Bangkok Hotel Conrad Bangkok Residences
• In-Charge of each shift, Morning, Afternoon, and Night • Handling guest complaints and issues • Supervises the daily operation
2 Months Task Force Duty Manager at The Westin Siray Bay & Resorts, Phuket. To support the hotel rooms operations
• Opened the No.13 EDITION brand worldwide - The Dubai EDITION • Assisted with the Opera Configuration v 5.6 • In charge of the Reservation Department including hiring • Review and Implement SOP • Monitor daily inventory in the property
• Leading a team of 7 people • Being able to increase the case closing within guest expectations score from U to K in a month • Train and hire for new team members • Present Marriott Bonvoy program monthly to new joiners
Marriott International Voyager program is a unique award-winning global leadership development program, spinning between 12-18 months, to develop a future leaders. I am currently doing this program at Lapita Hotel, Dubai Park and Resort – An Autograph Collection Hotel. 504 rooms, the only hotel within Dubai Park and Resort. A Polynesia style hotel • Voyager Ambassador in Europe, Middle East, and Africa region • Minute's taker – Topline & Business plan review for 2021 with UAE Area Team & UAE AVP • Acting Duty Manager / MOD on shift • Assisted management in temporarily close and re-open the hotel during the pandemic. •Assisted management in OPERA upgrade • Organized Christmas breakfast event for all Dubai Voyagers, Dubai L&D team & Area DOHR • Assist with all EMEA Voyagers, answering question, re-direct inquiry to L&D team in the regional office.