United Kingdom
Develop and explore new overseas clients through various channels
1. Conducted consultative sales with international customers, identifying needs and recommending suitable product solutions to increase conversion rate and average order value 2. Maintained product presentation and stock flow to support sales performance in a high-traffic retail environment 3. Handled transactions and resolved after-sales issues, ensuring customer satisfaction and repeat purchase potential
1. Performed sales and customer communication in a fully English-speaking environment, explaining product value and achieving daily sales targets 2. Worked closely with a multicultural team on inventory organization and shop operations, demonstrating strong cross-cultural collaboration 3. Explained Gift Aid tax policies and accurately processed transaction data in compliance with regulations
1. Supervised daily operations and customer service during peak periods, supporting 500+ customers per day 2. Acted as the first point of contact for customer issues and complaints, ensuring timely resolution and service quality
1. Generated leads through WhatsApp and WeChat marketing campaigns, increasing single-event ticket sales by approximately 10%. 2. Followed up customer enquiries and converted prospects into confirmed sales; provided on-site support for VIP clients.