Istanbul, Istanbul, Türkiye
With a passion for computers and technology since 2003, I have consistently expanded my knowledge. Beyond seeking employment, my goal is to contribute to Information, IT, Internet, and Technology fields. Believing in the future's alignment with these sectors, I am confident that success results from managing knowledge effectively. My experiences, combined with problem-solving skills, strengthen my belief in making significant contributions to these fields. Eager to apply my knowledge and skills in future projects, I am committed to continuous personal and professional growth. ---------------------------------------------------------------------------------------------------------------------- 2003 yılından beri bilgisayarlar ve teknolojiye olan tutkumla bilgi birikimimi sürekli genişletmekteyim. Sadece bir iş bulma hedefinden öte, Bilgi, Bilişim, İnternet ve Teknoloji alanlarında insanlığa katkıda bulunmayı amaçlıyorum. Geleceğin bu alanlarda şekilleneceğine inanarak, başarıyı bilgiyi etkili bir şekilde yönetmekle elde edileceğine inanıyorum. Hayatım boyunca edindiğim deneyimler ve problem çözme becerilerim, bu alanlarda önemli katkılarda bulunma inancımı güçlendiriyor. Bilgi ve becerilerimi gelecekteki projelerde etkili bir şekilde kullanmak ve sürekli kişisel ve profesyonel gelişim sağlamak için kararlıyım.
In my role at Netmera, I am responsible for a diverse set of tasks within Software Support Team Lead, with a primary focus on: Data Management: Specializing in data management systems such as MongoDb, Clickhouse, and Cassandıra, overseeing control and modification processes at the level of both logs and databases. Log Management: Effectively managing system logs to meticulously address problem, error, and bug detections at log and database levels. Team Management: Collaborating and working in harmony with both software development and customer support teams, ensuring a coordinated approach to tasks. Business Customer Support: Providing effective support with a customer-centric approach, aligning with business processes and addressing customer requests. L1, L2, and L3 Support: Efficiently addressing support requests at different levels, detecting and resolving issues effectively. Custom Reporting: Managing the understanding, fulfillment, and modification processes of customer report requests. Customer-Centric Analysis: Understanding and analyzing customer issues and errors, generating solutions to maximize customer satisfaction. General Support Ticket Management: Effectively managing support requests, establishing SLA structures, and overseeing the resolution process. Through my experiences in these processes, I have successfully managed Netmera's software support operations by effectively communicating within the team and optimizing operational processes.