Birmingham, England, United Kingdom
Yi Xian Chin | BA (Hons) Business with Marketing | First Class Honours | Birmingham City University Graduate 2025 Malaysian | Currently based in the UK | Aspiring Marketing & Business Analyst I am a recent graduate from Birmingham City University with a First Class Honours in BA (Hons) Business with Marketing. My academic journey culminated in a research project titled "Exploring the Role of Emotional, Social and Psychological Factors in Shaping Generation Z's Technology Buying Behaviour for Electronic Devices in the UK", for which I achieved an 85% grade. Throughout my studies, I completed Chartered Management Institute (CMI) courses and gained hands-on experience with data analytics tools such as Excel and SPSS, especially in market research and consumer behaviour analysis. Currently working in the hospitality sector, I’ve developed strong customer service, communication, and problem-solving skills in high-pressure environments. My earlier leadership experience as Vice President of my high school’s Event Organising Board gave me a foundation in project planning and team coordination. I am passionate about digital marketing, consumer insights, and data-driven decision making. I’m eager to apply my academic knowledge and practical experience in a dynamic, international company where I can continue to grow and contribute to meaningful projects. Feel free to connect or reach out if you'd like to collaborate or share insights!
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service. • Served high volumes of guests in fast-paced service environments with exceptional customer care. • Listened to guest complaints and worked with kitchen staff or management to resolve issues promptly. • Regularly communicated with staff to maintain smooth front-of-house operations, minimising potential service delays.
Experience waiter in delivering exceptional customer service and creating memorable dining experience. Skilled in menu presentation and order accuracy. Strong interpersonal and communication skills with team members to ensure guests satisfaction and operation of the restaurant.