Singapore
Solving core issue is more important than just solving issue. 解决底层问题比解决问题重要
Product Manager TikTok | Singapore Own product strategy and execution for TikTok Wallet and Liquidity Platform, spanning wallet experiences, liquidity operations, payment reconciliation, and internal commerce systems. Started in Product Operations capacity, driving product ownership across financial systems, and later formally transitioned into Product Manager. Key responsibilities • Define product vision, roadmap, and PRDs for platform products • Lead cross-functional execution with Engineering, Finance, Business, Legal, Tax, Design, and Operations • Drive end-to-end product development from problem definition to launch and iteration • Translate complex financial workflows into scalable product solutions TikTok Wallet Experience Led wallet product initiatives including transaction history and notification frequency controls. • Supported wallet ecosystem serving 8.7M+ DAU • Delivered transaction history product serving 1.1M+ DAU • Improved transaction transparency and user communication across wallet experiences Liquidity Platform Led liquidity platform supporting USD 800–900M monthly transaction volume. • Built automated liquidity funding workflows replacing manual funding processes • Increased fund utilization from 52% → 89.3% • Unlocked USD 20M+ capital efficiency • Reduced manual operations by 99.9% through automation • Partnered with Treasury, Finance, Engineering, Tax, Legal teams Payment Reconciliation Platform Led 0→1 reconciliation platform across Apple IAP and web payments. • Built scalable reconciliation workflows across multiple payment providers • Standardized reconciliation processes for financial accuracy and scale • Partnered with Engineering and Finance to improve system reliability Internal Commerce Platform Led internal LIVE commerce app enabling employees to purchase TikTok Coins. • Owned end-to-end product lifecycle from requirements to launch • Delivered internal commerce capabilities with Engineering and Business teams
- Acting as the mentor for onboarding new-joiners and new trainers for smooth onboarding process - Acting as L3 communicator between developers and customer services and other cross functional team - Investigating and problem solving for problematic transfers such as rejected payments, technical issues, partner issues, internal/external bug - Bridge communication between cross functional team, such as developers/AML/Products/Customer support/KYC and external partners such as Banks - Daily Liquidity management for South asia Currencies ( INR,LKR,BDT,NPR,PKR) to ensure optimal financial operation - Written basic automation on github to improve payment process & efficiency - Working with developers daily to suggest--> release --> monitor the improvement of payment operational process and enhance customer experience - Knowledge management in documents error codes, SOP and other edge knowledge to improve team knowledge - Translating customer needs into plans and product improvement via data analysis - Providing real time solution for L1/L2 support and customers
- Acted as the coordinator Bids/Tenders teams that consist of multiple management personnel, from senior management to consultants. - Assigned requested information from client to the respective department and personnel. While ensuring the information provided are accurate and succinct - Created decks and template for bids proposal presentation. - Supported bid managers throughout the whole bidding process from content generation to submission.