Taipei, Taipei City, Taiwan
Results-oriented professional with a proven track record in driving technical and business initiatives in the anti-fraud industry. Demonstrated ability to collaborate with cross-functional teams to develop and implement innovative and user-friendly solutions. Experienced in technical documentation, product management, and fostering internal and external cooperation.
• Led end-to-end delivery of multiple AI common services, promoted adoption across internal product teams, broke roadmaps into executable tasks, coordinated cross-functional work, and mentored junior PMs to increase team throughput. • Led development of a stable, scalable data platform and core services (risk detection, user feedback, data collection), integrated solutions into several products, and raised overall product adoption. Improved web risk detection performance by 40% defining key benchmarks, evaluating external partnerships, and executing targeted data integrations. • Increased phone-number data coverage by 30% in a target market through user interviews and quantitative analysis, enabling improved acquisition and retention initiatives. • Served as data operations lead by managing interns and manual labeling efforts, planning automation, and implementing initiatives such as questionnaire auto-categorization, a self-service QA dashboard, and autofill labeling mechanisms. • Standardized URL validation and categorization by creating a consistent taxonomy and formalizing rules, which improved data quality and reduced classification errors. • Enhanced product and operational visibility by defining tracking metrics, monitoring external API usage for cost control, and optimizing workflow visualization to reduce handoff friction.
• Generated $5.5M in revenue by designing and commercializing multi-domain data products (tourism, retail, automotive, advertising); owned end-to-end productization and SOP rollout. • Delivered 20+ enterprise & government data applications across retail, insurance, transportation and tourism; managed timelines from 7 days to 12 months, co-designed A/B tests, and produced client-ready visualizations that drove adoption. • Increased product value by co-creating a personal-interest & life-stage tag ontology adopted in 10+ projects (~$5M potential); reduced analyst effort by implementing a no-code tagging workflow for 5+ analysts. • Launched a Data-as-a-Service (DaaS) API portfolio—aligned developers, data engineers, analysts and cloud architects; translated customer needs into technical specs and commercial contracts. • Pivoted a generic data platform into a tourism-focused decision platform via rapid experiments, close engineering collaboration, and market-driven feature releases. • Established high-value data partnerships and fused heterogeneous sources (e.g., Traffic-Transaction model with Taiwan’s top token platform with 16M users; Telecom-CCTV image traffic calculation method) to unlock novel business insights.
• Secured partnership with Amazon Web Services (AWS) as a Cloud Managed Service Provider by coordinating 45 colleagues across 10 cross-functional teams to complete an 84-item validation checklist (finance, solution capabilities, migration, DevOps, operations) within 6 months. • Led the 45-member project team to achieve AWS Managed Service Provider (MSP) Program Validation, increasing potential AWS service margin from 10% to 35% and negotiating a 4% vendor discount. • Delivered and rolled out vehicle-tracking solutions for car-rental and manufacturing clients—conducted end-user training and provided data-driven fleet management guidance that improved clients’ operational efficiency and platform adoption.
• Gained 2 potential enterprise clients of corporate finance (leasing) by collecting the telephone promotion list with 400 companies and connecting with 220 of them • Strengthened the relationship with 4 former customers by visiting them with the assistant manager, which polished my communication skills and gave me knowledge of various industries • Trained both in sales of leasing and audition through studying 3 risk reports and attending the rating meeting
• Led loan data processing operations, training and mentoring 1 new team member to master standard procedures efficiently. • Enhanced cross-team communication and coordination, improving overall workflow efficiency and reducing processing time by 50%.