Suwon, Gyeonggi, South Korea
Business operations professional with international experience supporting sales operations, customer communication, and cross-functional coordination. Through experience in the U.S. fashion industry and customer-facing roles, I have developed strong skills in order coordination, operational support, Excel-based data management, and stakeholder communication. I enjoy improving business processes, coordinating across teams, and ensuring smooth operations that contribute to customer satisfaction and business performance. I am currently seeking opportunities in Sales Support, Commercial Operations, Order Management, and Customer Operations within global organizations.
- Maintained a 100% student retention rate through proactive customer communication. - Managed consultations, scheduling, and enrollment support. - Tracked student performance data using Excel to support progress monitoring. - Contributed to 20+ seasonal enrollments through customer engagement and promotional support.
- Managed 50+ customer inquiries daily while providing administrative and operational support. - Coordinated scheduling, payment processing, and documentation. - Improved workflow efficiency by standardizing reporting and documentation. - Collaborated across teams to ensure smooth customer service operations.
- Coordinated sample orders and shipment schedules across sales, production, and logistics teams. Managed order and inventory data using ERP and Excel to support accurate order fulfillment and on-time shipment. -Developed an Excel-based tracking system for 10+ daily sample requests, achieving 100% fulfillment through proactive follow-up. - Prepared production documentation and supported QC reporting to improve operational accuracy. - Supported customer communication and sales activities at the MAGIC Trade Show in Las Vegas.