Perth, Western Australia, Australia
I'm all about blending work and life. I love chatting about everything MarTech, CX and Process Automation. I lead a tech-savvy team focus on marketing technology and get to work with some of Australia's most recognisable brands.
Overseeing the expansion of the technical services in Marketing Technology. Leverage advanced marketing technologies with a skilled team of architects, consultants, and developers to drive meaningful results for our clients. Provide strategic direction and advice for the MarTech department and senior leadership team. Provide leadership in presales, enablement, team management, solution architecture and emerging technology.
Extensive experience in enterprise-level architecture, focusing on designing and implementing robust solutions for large-scale systems. Proven track record in overseeing complex integrations and leading technical implementations from concept to completion, ensuring alignment with business goals and industry best practices.
Zoho One Architect | Zoho Certified Consultant | Certified CRM Administrator | Certified Creator Developer | Database Design | Marketing Automation | Customer Journey | Web Development
Tech Roles: SFDC administrator; Salesforce Marketing Cloud developer; PureConnect administrator; Genesys Cloud PureCloud Administrator Key Focus: System Analysis | Technical Implementation | Data Architecture | Marketing Automation | AMPscript | SQL | SOQL | CRM Analysis | CRM Analytics | IVR Design | Service Automation
Manage and provide senior decision-making authority for the team, including the resolution of escalated issues and the development and management of projects being delivered directly. Manage the development, support and continuous improvement of Enquiry Services systems, standards and processes to ensure that the services effectively application support enquiry resolution across the University. Manage all human, financial and physical resources within the scope of the team, to ensure delivery of requisite services and the achievement of optimum performance standards and professional best practice. Improving the skills and effectiveness of individuals through employing a range of development strategies such as setting performance objectives, providing coaching and feedback, leading by example and identifying and following through on training and career development needs.
Provide specialist front line web and technical skills. Project work with a focus on providing a key information source via the Information Systems fostering strong client relationships and promoting customer service. Implementing guidelines, training manuals and procedures, for updating and maintenance of the University’s websites and systems with a requirement to undertake comparative investigations and use technical experience to resolve problems that may occur. System Development & Administration: Customer Relationship Management (CRM), Contact Centre Solution, Web CMS.