Istanbul, Türkiye
Salesforce Consultant and Developer with 5+ years Experienced with 4x Certified with passion to do best for clients. I help businesses to automate their process, improve their efficiency in data management, and most importantly help businesses to have happy customers.
• Developed and implemented Salesforce Vlocity solutions for the Education Cloud, enhancing user engagement. • Led the quotation process for a Health Tourism Firm, optimizing the LWR site for improved customer experience.
Role definition: Development oriented Client management. Delivering developmental solutions. Acquired Skills: • Custom Components (LWC + Aura + VF) • Apex Integrations (REST) • Asynchronous Apex (Batch, Queueable and Future) • Apex Triggers & Classes • Client Consultation • Project Management • Quality Assurance • Documentation and Training • KPI assisting dashboards and reports • Integrations with ERP and other CRM system as well as Outlook
• Integrated customer satisfaction process with Salesforce • Developed inhouse survey process in Salesforce • Became proficient in Salesforce proprietary languages/frameworks such as Apex Trigger, Visualforce, Aura components, and Lightning Web Components and developed customed solutions with collaboration to senior developers and administrators • Skilled in utilizing Salesforce DX and CumulusCI for continuous integration and continuous deployment (CI/CD). • Maintain user roles, profiles, security settings, and access settings (User Profiles, Role Hierarchy, Sharing Rules, and Security). • Plan and execute scheduled releases. • Responsible for maintaining consistency across Salesforce sandbox environments. • Update custom Lightning Web Components for Salesforce Communities. • Helped to facilitate a smooth transition from Salesforce Classic to Lightning Experience • Installed and configured Salesforce applications, including Sales Cloud, Service Cloud, and Experience Cloud, to meet business requirements. • Designed and executed effective data models, validation rules, and before triggers to establish and enforce data quality and integrity. • Contributed to code reviews, testing of customizations and integrations, and proposed enhancements to existing processes. • Developed tailored Salesforce solutions for clients, following best practices in Apex coding and Lightning component development. • Improved the team's expertise by producing clear, concise documentation and tutorials for internal usage. • Collaborated with cross-functional teams, including business analysts and project managers, to ensure timely and accurate project delivery. • Customized Salesforce objects, fields, and page layouts resulting in a 30% increase in data accuracy. • Managed user roles, profiles, and security settings to ensure data integrity and confidentiality. • Identified and resolved system issues in a timely and effective manner, resulting in 99% system uptime and 100% user satisfaction.