Paris, Île-de-France, France
• Pro-actively scope projects with Customers’ business and technical stakeholders to ensure requirements are clearly defined • Create custom SOWs clearly detailing services activities, responsibilities, deliverables, timing and pricing • Manage client escalations, act as the bridge between Services and the rest of the organization • Work effectively with the Sales and Client Success teams to sell services to customers • Create status reports including estimates to completion for clients and internal stakeholders • Using JIRA, Confluence, Salesforce, Basecamp tools daily
Qubit was acquired by Coveo in October, 2021.
Qubit is the pioneer in delivering context-driven customer experiences. • Account management and client engagement with senior & junior stakeholders • Manage execution of clients' A/B testing, personalization roadmaps, and campaigns • QA testing • Provide end-to-end project management (manage project planning, define scope, goals, deliverables, and timing) dependencies and ensure quality standards are met • Determine resources needed to reach objectives and assign resources (internal and external) in an effective and efficient manner • Perform risk assessments to minimize project risks • Provide regular project updates to various stakeholders about strategy, adjustments, and progress • Manage project scope by ensuring any changes to scope are document and approved
• Created reports using data vizualisation tools such as Power BI and Tableau Software • Realization of steering committees • Data Retrieval on Salesforce to Power a Masterdata File • Data Analysis to enhance functions on SALESFORCE • Participated in a SAP Bootcamp • IT Governance and Data quality management in a major Energy company: identified, organized, and ran projects in order to improve 30 persons’s daily work routine and reach a greater operational efficiency