Greater Bengaluru Area
Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters. Ensure the completeness and accuracy of invoices in the AR system. Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments. Worked closely with key teams such as Credit and Sales in mitigating collection risk. Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives. Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters. Responsible in responding all internal & external emails within agreed TAT. Escalate unresolved issues to management timely and follow through with issues until the final resolution. Review the billing requests received manually and electronically. To Check data fields are correct. To decide on revenue recognition ie., whether the transaction is billable or not after going through the customer notes and contract. Assisted management in making data-driven strategic decisions based on key insights from analysis. Created reports, summarizing business data for management review.
Quote to order & Quote to Cash, was responsible for analysing, validating and quoting customer details in database, reporting and contracting services of licenses and support of the products and discount applied to the respective customers. Managed effective implementation, monitoring personnel and reviewing progress. Trained new employees on company specific order entry systems and procedures. Conducted regular audits of order data to maintain accuracy and consistency across organization. Provided support to different projects during the year end and quarter end activities. Collaborated with sales team to forecast future demand and adjust order quantities accordingly. Developed custom reports for management review, highlighting key performance indicators related to order processing.