Bengaluru, Karnataka, India
As a Gen AI Product Manager at YES BANK, I bridge the gap between technical architecture and business value by delivering scalable RAG solutions and automation workflows. I had successfully scaled internal AI agents ('Ask Genie' & 'ARYA') to 31,000+ monthly queries driving a 35% adoption surge by migrating to GPT-4o Mini—and optimised operational efficiency by deploying Azure AI-based classification flows that improved accuracy to 90%. On the strategic side, I drove the vendor evaluation for the CX roadmap by designing demo scenarios and conducting volume-based TCO/ROI analysis. By structuring the rollout into phased implementation plans, I enabled stakeholders to make data-driven vendor selection decisions." Prior to this, I spent 6 years in Germany as a Founder. That experience gave me a strong grounding in 0-to-1 product development, P&L ownership, and finding product-market fit in ambiguous markets.
Driving the product strategy and execution for enterprise Gen AI agents, leveraging RAG and Azure AI. RAG Agent Development (Ask Genie & ARYA): Built and scaled internal LLM-powered assistants for 900+ users. Pivoted architecture from GPT-3 to GPT-4o Mini with Redis vector caching, achieving 35% MoM adoption growth and handling 31k+ monthly queries with reduced latency. Automating Operations (Azure AI): Architected the 'QRC Automation' workflow using Azure AI Foundry. Deployed sentiment analysis and classification models to tag customer grievances, improving categorization accuracy from 82% → 90% and reducing manual documentation time. Strategic Procurement (RFP/RFI): Led the "Build vs. Buy" evaluation for the bank's CX roadmap. Mapped 30+ core user journeys and benchmarked 12 vendors to calculate Total Cost of Ownership (TCO) and ROI for senior stakeholders. Managed the bank's internal CRM (Yes Genie), driving digital transformation for critical banking services. Digital Transformation: Digitized 3 core assisted journeys (including MF Purchase & Debit Card Issuance), reducing manual processing time by ~85% and driving ₹10 Cr+ in annual profit. Growth Features: Launched 'ISA' and 'Customer Grouping' modules, which directly increased ISA openings by 25% and boosted family-based customer acquisition by 20%. Agile Leadership: Drove sprint planning and quarterly roadmaps for cross-functional teams (Business, Design, Engineering), ensuring on-time delivery of high-quality releases.
Clueless" serves as a bridge, linking investors with industry experts in their chosen destination. For instance, if a European investor wishes to invest in Indian agricultural land, "Clueless" connects them with a knowledgeable agricultural expert in India. This expert guides the investor on investment strategies, potential locations, and anticipated returns, ensuring a well-informed and fruitful investment experience Achievements: 1. Collaborated with designers and engineers to develop prototypes, managed the product life cycle from ideation to launch, created PRDs, and developed the business model. 2. Outlined and designed the website for investors and experts, was focussed on the web experience and helped design the landing page and workflows. 3. Consulted with 30+ experts from India and Germany to determine website features.
Schnell Overseas was an import-export firm. The company imported premium quality leather products from Kolkata, India, and sold them in Germany. As a Co-Founder, my role was to conduct extensive Market Research, Product Development, and Strategic Partnership. Achievements: 1. Market Entry Strategy: Conducted an in-depth analysis of the leather market in Germany, evaluating trends, competition, and consumer preferences. Developed a comprehensive market entry plan that laid the foundation for Schnell Overseas' successful establishment in the German market. 2. Collaboration and Quality Assurance: Collaborated closely with manufacturers, designers, and suppliers to define meticulous product specifications and maintain uncompromising quality standards. Ensured seamless coordination to guarantee timely production and delivery. 3. Sales and Revenue Generation: Successfully penetrated the European market by strategically selling leather products to B2C clients through the Amazon Marketplace. This initiative resulted in a consistent monthly revenue stream of €6000
Implementing Open Air Interface on National Instruments Linux real Time Server, B210, X310. Analysing C stack of Open Air Interface using Simulation Model. Analysis of OAI nFAPI implementation and comparison with NI L1-L2 API. Modify OAI nFAPI to be compatible with NI L1-L2 API.
• Providing end to end Customer support for Charging and Billing of Customers. • Node owner of SDP (Subscriber Data Point) and had been solely responsible for maintaining its SLA. • Worked Closely with Revenue Assurance and Fraud Management teams to develop strategies and design algorithm for reconciliation of data and generating reports as per requirement. • Automating redundant task, thus reducing manual effort and providing operational streamlining. • Streamlining day to day activities and reducing manual effort by 90% • Handling SDP, AIR, VS system administration tasks. • Stakeholder Management: Coordinated with Senior Management and respective stakeholders and keeping them informed about the activity and the impact of those activities.