Delhi, India
8+ years Experience under my belt, and I've held instrumental roles in the success of each of the teams, I've been a part of. A multi skilled & multi-lingual professional proficient in english and spanish language with a dynamic career of experience leading Operations management , process management, customer service , customer support , client relationship management, I drive resolution and work independent of immediate direction. Give me a team, give me a task, and I'll see you at the finish line! I'm always open to solving something new, especially when it involves breaking through barricades. Strong Client Relationships: Built rapport with clients by honoring my commitments, exceeding their expectations, upholding promises, eliminating surprises, and conducting myself with honesty and integrity. Earned senior executive advisory relationships through trust and impact. Communicate with stakeholders on a regular basis to report on campaigns and overall health and provide recommendations to enhance performance. Additional duties include scoping custom development requests, resolving customer issues, facilitating client creative reviews, Experienced working with start-ups and MNC's across domains.
Senior executive -Customer Success Support | Fluent in Spanish and English. -Handling newly built customer retention program from ground up. -Built rapport with clients by honoring my commitments, exceeding their expectations, upholding promises, eliminating surprises, and conducting myself with honesty and integrity. Earned senior executive advisory relationships through trust and impact.
Customer Support executive responsible for third party debt collection and customer support. Solely responsible for managing the client derivatives in the third party medical bills collections. Served as a primary contact person for customers.
Customer support executive responsible for third party debt collection and customer support. -Solely Responsible for Managing the client's derivatives in the Third party Medical Bills collection - Serve as a primary contact person for customers. -Provide customer support by phone or email to consumers. Serve as the primary contact for inbound customer issues.
Banking Services and Debt collection solutions (US Georgraphy) -Working for First-party B2C collection Portfolio and Prospecting for Collection Services through PAN America. -Constantly Achieved Targets. -Provided Settlements to Disputed Accounts to generate revenue from dead Accounts.