Greater Delhi Area
Commercial Operations Associate with 3+ years of experience in billing operations, revenue recognition, PO reconciliation, and SLA compliance within global organisations. Currently working at BT as a Commercial Delivery Management Associate, supporting the Lloyds Banking Group account and managing end-to-end project billing, customer approval validation, and recurring invoices across monthly, quarterly, and annual cycles. Strong experience in financial controls, KPI reporting, audit support, and stakeholder management.
• Managing the Lloyds Banking Group contract • Handled project billing through Expedio, ensuring timely invoicing in line with defined SLAs • Validated customer approvals for projects on Expedio, ensuring complete commercial coverage for the project. • Performed Purchase Order (PO) reconciliation, identifying discrepancies and accurately aligning POs with corresponding services to ensure correct revenue recognition. • Conducted monthly project revenue reconciliation, reconciling the Billing Register with the BAU Control File to maintain financial accuracy. • Prepared and maintained monthly KPI dashboards, ensuring timely completion and accurate representation of performance metrics for management review. • Managed recurring invoices across monthly, quarterly and annual, ensuring all billable items were tracked and invoiced within timelines. • Coordinated with cross-functional teams to improve service delivery and maintain high customer satisfaction. • Maintained invoice tracker for the entire team, ensuring real-time updates and visibility of billing status. • Maintained the commercial operations data tracker for the team, ensuring accurate, contract-wise commercial data are updated.
> Provide support to North American Amazon sellers within a dynamic 24x7 working environment. >Acquired expertise in Fulfilment by Amazon (FBA), guiding sellers through product listing procedures, understanding various fees and charges, and resolving listing errors and account-related issues. > Specialized in Inventory Lost Andon Cord procedures, assisting sellers with lost inventory in shipments to Fulfillment Centers (FC), facilitating inventory retrieval, and managing reimbursement processes.
Prepared and appeared for GATE examination and other public service examinations.
Delhi MRTS Project Phase-3 Line-7 Cityflo-0650 at Department of Installation Testing Commissioning
Worked on the project “Overview of Electrical System at Indira Gandhi International Airport.