New Delhi, Delhi, India
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled inspired and motivated to help coustomers build financial independence . Highly organised, proactive and punctual with team-oriented mentality.
Working as Deputy Manager on KOTAK Mahindra BANK
Managed and deepened customer relationships by providing banking solutions tailored to their needs. Handled customer onboarding, KYC compliance, and service issue resolutions. Cross-sold banking products such as savings accounts, insurance, mutual funds, and credit cards. Maintained a high standard of customer service and ensured customer satisfaction. Met monthly targets related to revenue generation, customer acquisition, and product penetration.
Cash handling, Branch operations authorization, Non-cash transactions, Cross selling, Inward and outward remittance.
Handling cash on gold loan, Knowledge of gold testing, Responsible for performing Bank Reconciliation Statement, Preparing the voucher for receipt and payment, Maintaining all the files regarding audit, electricity, key register, attendance, notices, follow-ups register, etc., Manage voucher and all account entries in CBS software, Fully closed loan to the customer.