Delhi, India
I am Yash Verma, I hail from the city of marble; Jabalpur. I completed my graduation in Bachelor of Mass Communication in 2019 from Guru Jambeshwar University. I also hold a diploma in Mass communication from the National Broadcasting academy, specializing in Public Relations. I am a certified Digital marketer from the Tata Institute of social sciences. In my time at TISS, I learned many aspects and nuances of Digital Marketing, which has helped me prepare for the upcoming challenging projects. With my learning at TISS, I'm currently working at The Juicy Mango Media as a Digital Marketing Manager. My Job responsibilities involve managing their on-page SEO and off-page SEO, building Social media plans and calendars in order to take it to new heights. I was part of the volunteer team at the Woodpecker International Film Festival in 2017. I managed the facilitation of the guest and the registration desk. I have also interned as a Public Relations Intern at Facts & Fiction Studio in 2019 in the client's services. My day-to-day responsibility involved maintaining corporate relationships, assisting as an event coordinator, and preparing the budget and strategizing for the event and procurement team. After I completed my Internship at Fact & Fiction Studio, I worked with them as a freelancer in Hospitality and stock management. I worked as a freelance event promoter at Wonderworks in 2019. I was part of a marketing campaign organized for Hero Moto Corp. My job was to head the team of promoters and generate leads and garner fruitful public interaction to understand their psychology and implement it for better lead generations.
Handled inbound and outbound interactions with existing Adobe customers to resolve technical, billing, and account-related issues, ensuring smooth product usage and renewal. Proactively addressed cancellation requests by understanding customer concerns, offering tailored solutions, and retaining customers through effective objection handling. Guided customers on Adobe product features, plans, and best usage practices to increase satisfaction and reduce churn. Documented all customer interactions and retention outcomes in the CRM, and escalated complex cases to senior support or technical teams when required. Customer retention and objection handling. International voice/chat support and strong communication skills. Problem-solving, empathy, and de-escalation for dissatisfied customers. CRM/ticketing tools and basic technical troubleshooting for Adobe products.
I'm currently working at The Juicy Mango Media as a Digital Marketing Manager. My Job responsibilities involve managing their on-page SEO and off-page SEO, building Social media plans and calendars in order to take it to new heights.
I worked as a freelance event promoter at Wonderworks in 2019. I was part of a marketing campaign organized for Hero Moto Corp. My job was to head the team of promoters and generate leads and garner fruitful public interaction to understand their psychology and implement it for better lead generations.
I worked with them as a freelancer in Hospitality and stock management.
I have also interned as a Public Relations Intern at Facts & Fiction Studio in 2019 in the client's services. My day to day responsibility involved maintaining corporate relationships, assisting as an event coordinator, and preparing the budget and strategizing for the event and procurement team.