North York, Ontario, Canada
• Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts including Consumer and Business accounts. • Researching and answering questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the client. Administrating financial assessments and ensuring paperwork is prepared correctly for the best positive consumer experience. • Continually delivering positive and difficult messages, personalizing each and every call, while multi-tasking and navigating through multiple pages and accurately documenting each consumer’s situation. • Initiating consumer negotiations for debt recovery through phone and generating around 80-100 outbound and inbound calls a day. • Informing consumers of outstanding balances while attempting to collect payments, reviewing and verifying consumer account information. • Performing financial assessments on consumer and business accounts and then placing them in the appropriate program for debt repayment. • Conducting payment transactions electronically and negotiating payment arrangements for consumers on their accounts within FDCPA guidelines and thereafter documenting them. • Using skip trace when needed to find additional consumer contact information and to collect on delinquent accounts. • Manage all clients’ queries on financial issues, administer effective resolution of all customer complaints. • Follow up on delinquent accounts and forward irreconcilable accounts for collector action. Provide support to client by offering solutions to address financial objectives. • Analyzing accounts, interpreting summaries and implementing agreed upon plan to manage client portfolios.
As a cashier, my daily responsibilities extend far beyond simply processing orders. I am the face of Wendy's, responsible for creating a welcoming and positive experience for every customer who walks through the door. Whether it's taking orders at the counter, operating the cash register, or answering questions about the menu, I strive to provide exceptional service with every interaction.