Berlin, Berlin, Germany
I specialize in steering end-to-end supply chain, material readiness, and logistics operations within complex engineering environments. My expertise lies in combining a data-driven Industrial Engineering mindset with hands-on operational agility—cultivated through years of optimizing fast-paced eCommerce and Q-commerce supply chains. I excel at navigating cross-functional ecosystems to eliminate bottlenecks and ensure on-time project delivery.
Digikala is the leading FMCG e-commerce platform in Iran, operating a marketplace model with extensive vendor collaborations and complex supply chain operations. My role extended beyond data analysis to driving key operational projects, optimizing KPIs, and improving vendor & logistics performance. Key Responsibilities & Achievements: Led cross-functional projects to improve operational KPIs, ensuring alignment between vendors, logistics, and account management teams. Optimized vendor negotiations and enhanced the product selection model, leading to a 6.5% increase in Vendor Deal Rate. Developed a structured inventory audit process, reducing order cancellations by 0.5% through enhanced stock accuracy. Implemented a real-time vendor training program, decreasing Vendor Accept Time from 2.5 to 1.75 minutes. Designed a KPI tracking and reporting system for regional account managers, enabling data-driven decision-making and improving marketplace performance. Reduced Biker Wait Time by 10% through field visits, data-driven optimizations, and new measurement features.
Snapp Market, a leading FMCG e-commerce platform, operates through both marketplace and warehouse distribution models. As a Project Coordinator, I drove logistics, warehousing, and fleet operations, enhancing efficiency and service quality. Key Achievements: Engineered cost analysis strategies, improving delivery efficiency by 5%. Orchestrated the end-to-end implementation of the Costco service. Designed optimized delivery zones, reducing delays by 7%. Identified and mitigated delivery bottlenecks, cutting hyper-delays by 0.5%. Coordinated third-party logistics operations, improving service reliability. Deployed Proof of Delivery (POD) system, reducing theft by 5%. Established a central warehouse hub, minimizing transport costs and enhancing distribution.
At Hiweb Holding, a leading telecom company, I served as a Project Coordinator, focusing on financial analysis and process optimization as the company expanded into digital startups in insurance and banking. My team and I conducted feasibility studies and streamlined processes for these new ventures while maintaining core telecom operations. Key achievements include: Created cash flow analysis for FTTH and insurance tech projects. Developed a business plan for insurance product sales. Conducted market research to drive informed decision-making. Optimized logistics and improved transport systems for project sites. This role allowed me to contribute to both emerging digital sectors and enhance operational efficiency within established telecom projects.
At one of Iran's largest home appliances factories, I led quality control initiatives to optimize production processes, reduce waste, and ensure product compliance. My role focused on improving operational efficiency through data-driven decisions and process automation. Key Achievements: Reduced transportation waste by 10% through optimized warehouse practices. Minimized human error by 5% in production line waste by identifying key inefficiencies. Automated waste and quality data collection, enhancing reporting accuracy using Microsoft Access. This experience has honed my skills in process optimization, cross-functional collaboration, and project coordination, making me adept at managing complex projects and driving operational improvements.