San Francisco Bay Area
Human-Computer Interaction, innovation, user experience, visual arts, smart devices, designing innovative and meaningful solutions to empower all people.
Core tradeline products, cash advance and growth.
Driving and building design for core tradeline products: Bill Reporting, Credit Builder Loan, Rent Reporting, Credit Marketplace.
- Designed and implemented payment celebration features for the Lending product and paycheck withdrawal features for the MyPay product. - Increased member retention rates and bolstered Net Promoter Scores (NPS) significantly by creating over 20 new prototyping patterns. - Conducted user testing with six unique concepts. - Facilitated brainstorming sessions to identify key improvement areas. - Ensured quality assurance (QA) through testing and feedback incorporation.
- Led the design of a crucial WiFi troubleshooting feature, enhancing user connectivity and app usability significantly. - Orchestrated comprehensive user research by surveys and recruiting 20 participants, leading an XFN team through design iterations and QA sessions. - Executed user testing with 20 students across three design iterations, integrating user feedback and competitive analysis to refine and optimize the user experience.
- Motivated MongoDB University users to continue learning, leading to increased user retention and satisfaction. - Conducted comprehensive qualitative and quantitative research, designed and administered surveys, and recruited 10 user interview participants - Executed detailed competitive analysis of 8 key players, generating insightful reports that informed strategic decisions and enhancements.