Brussels, Brussels Region, Belgium
Senior Supply Chain & Customer Operations leader | Driving end-to-end supply chain, customer service and route-to-market performance across complex, fast-moving environments. With more than 20 years of hands-on experience in Logistics and Supply Chain Management across diverse industries, I deliver measurable operational results while building the foundations for sustainable performance through strong leadership and team development. Who am I? I combine a results-driven mindset with a genuine people-first leadership style, empowering teams, developing talent and creating clarity in complex matrix organizations. My expertise spans Customer Operations, Route-to-Market, Logistics and Planning, where I have consistently improved service reliability, customer experience and operational efficiency. Why connect? I am motivated by roles where operational excellence, technology and data enable both business growth and people success. I thrive in environments that value collaboration, accountability and transformation, and where strong teams are recognized as the key driver of lasting results.
Head of Customer Operations for the Benelux, with end-to-end accountability for customer service, customer collaboration, logistics execution and service performance across leading skincare brands (Nivea, Eucerin, Labello, Hansaplast). Leading multi-country, cross-functional teams in a complex FMCG environment with high service-level expectations / Driving OTIF performance, penalty governance and service-level agreements with strategic retail partners / Strengthening collaboration between Commercial, Supply Chain, Finance and IT to improve end-to-end execution / Embedding data-driven performance management and continuous-improvement routines across the organization
Head of Customer Operations BeLux with responsibility for Customer Service, Customer Collaboration, Route-to-Market and Logistics, leading 4 direct and 28 indirect reports across multiple business units. Impact Highlights : Led SAP integration of 4 business units into one unified customer operations operating model, enabling standardized order-to-cash processes and improved data visibility / Delivered cross-category VMI implementation, strengthening retailer collaboration and forecast reliability / Orchestrated fresh and ambient logistics network consolidations, improving efficiency and cost-to-serve / Implemented advanced Total Cost-to-Serve reporting and simulation capabilities (Power BI / Llamasoft) to support commercial and supply-chain decision making / Introduced a B2B customer portal, reducing manual workload and improving customer experience
Senior leadership role with accountability for Customer Service and Customer Collaboration for the Specialized Nutrition portfolio in Benelux, operating in a highly regulated, service-critical healthcare environment. Impact Highlights : Led Customer Service and Customer Collaboration teams across Benelux (2 direct, 12 indirect reports) / Owned service-level performance, customer engagement and operational governance for key healthcare and retail partners / Delivered SAP integration of two business units into one standardized operating model, improving data consistency and execution reliability / Strengthened KPI-driven performance management and continuous-improvement routines in a highly demanding service environment
End-to-end responsibility for Order Management, Planning and Logistics across EMEA for the KitchenAid brand (7 direct - 17 indirect reports), leading multilingual teams in a complex regional supply-chain environment. Impact Highlights : Led EMEA supply chain operations, including order-to-delivery, planning and logistics execution, improving service reliability and cost efficiency / Delivered SAP IBP implementation to strengthen planning capabilities and cross-functional alignment / Increased No-Touch Order Processing by 30% within one year through process standardization and automation / Played a key leadership role in the S/4HANA implementation, supporting scalable and future-ready operations
Accountable for order-to-delivery performance across EMEA, leading customer service and logistics teams (5 direct - 13 indirect reports) and acting as a key interface between commercial, supply chain and IT functions. Impact Highlights : Led EMEA order desk and logistics teams, ensuring service continuity and OTIF performance / Successfully executed a warehouse transition in 2014 with zero business disruption, while delivering €1M+ in cost savings / Led logistics tenders and contract negotiations to improve cost competitiveness and service levels / Drove continuous-improvement initiatives across service, cost, OTIF and digitally-enabled processes
Operational lead for 3PL management, inventory control and logistics performance across the EMEA region. Impact Highlights : Managed contracted warehouses and transport partners across multiple countries / Controlled logistics budgets and performance reporting / Led warehousing and transportation tenders / Improved service levels and cost efficiency through structured KPI management and continuous improvement
Responsible for inbound, outbound and production-related warehouse operations, including people management, quality, safety and process improvement. Impact Highlights : Managed end-to-end warehouse operations, including tea blending activities / Led recruitment, training and performance management of warehouse teams / Implemented a Dock Booking System, significantly improving inbound flow efficiency and planning accuracy / Ensured compliance with quality, safety and traceability standards in a high-volume FMCG environment
Key logistics interface between warehouses, carriers, customer service, sales, supply chain and IT, with a strong focus on cost control and process excellence. Impact Highlights : Owned logistics cost reporting, analysis and optimization initiatives / Led Six Sigma projects, including a successful demurrage cost-reduction program / Acted as SAP key user and logistics process owner / Developed logistics procedures and delivered internal trainings to improve execution consistency
Responsible for end-to-end order-to-cash execution for French and Italian customers in a SOX-controlled environment. Impact Highlights : Executed order management and after-sales support in SAP / Ensured compliance with SOX and internal audit requirements / Acted as daily interface with sales and supply chain teams / Conducted customer visits to strengthen collaboration and service quality