Philippines
I design learning experiences that make complex SaaS products easier to understand, adopt, and use. Across SaaS, cybersecurity, IT operations, and financial services, I’ve built a career focused on learning, enablement, and digital adoption. I’ve worked across fast-paced product environments and large-scale distribution networks, consistently turning complex systems into clear, practical learning experiences. I bring a cross-industry perspective to learning and enablement challenges, shaped by experience in product education, technical training, and large-scale behavioral change initiatives. I also pick up new tools and systems quickly, often working closely with Product, Customer Success, Marketing, and Support teams to align learning with real user needs. I like working on messy, complex problems and finding ways to make things simpler, clearer, and more usable for people. ✨ Recent highlights include: • Designing certification-based learning programs for SaaS platforms supporting over 10,000 learners with strong completion and satisfaction outcomes • Building AI-assisted workflows that improved content creation efficiency and reduced manual production work in learning development • Leading enterprise-scale training and enablement programs for cybersecurity and IT management products across global audiences •Driving digital adoption and behavioral change initiatives across national distribution networks in a large financial services organization Recently, I’ve also been integrating AI into my workflow to streamline content creation, analyze support trends, and improve how training is designed and delivered. 💡 I bring a strong can-do mindset to my work and feel most comfortable in situations where things are unclear or fast-moving, then turning them into structured, workable solutions. 💡 Specialties: Customer Education, SaaS Enablement, Learning Experience Design, Instructional Design, Product Adoption, Technical Training, Curriculum Development, Digital Learning, LMS Management, AI-assisted Learning Design, Cross-functional Program Delivery
Designed and delivered certification-based learning programs for ClickUp University supporting 10,000–12,000 learners, achieving ~90% completion rates and consistently high learner ratings (4–5 stars). • Built scalable SaaS learning experiences across onboarding, product adoption, and self-service education, resulting in 3 end-to-end certification programs. • Produced 30+ instructional scripts and 16+ video learning modules using Articulate 360, Camtasia, Adobe Premiere Pro, and Canva. • Developed AI-assisted workflow agents to automate research, scripting, quiz creation, and reporting, reducing manual production work by ~4 hours per day. • Conducted support ticket and usage trend analysis to identify user friction points and translate them into targeted learning content opportunities. • Partnered with Help Center and Marketing teams to align product messaging, documentation, and learning content across ClickUp’s education ecosystem, including YouTube.
Designed and delivered scalable training programs supporting global MSP and enterprise users, driving product adoption across cybersecurity and IT management platforms. • Built end-to-end learning solutions across multiple SaaS products, translating complex technical concepts into structured certifications, job aids, and microlearning modules. •Led development of a full learning path for a newly acquired product with limited documentation by partnering with SMEs and analyzing workflows, improving onboarding readiness and time-to-productivity. •Collaborated with 15–20 cross-functional stakeholders including Product, Sales Engineering, Customer Success, and Documentation teams to align training with product updates and user needs. •Reduced support tickets by 20% through targeted, data-informed training that addressed recurring technical issues and improved user self-sufficiency. •Standardized modular learning design (5–10 modules per course), improving scalability and reducing reliance on repeated live training sessions.
Led the design and execution of strategic distribution engagement and transformation initiatives focused on improving agent performance, activation, and digital adoption across multiple sales channels. • Developed and launched an elite capability-building program aimed at developing high-performing financial advisors through structured learning and engagement frameworks. • Drove cross-functional alignment across distribution, product, and regional teams to increase awareness, engagement, and adoption of digital enablement initiatives.
Led change management and digital adoption initiatives across a national network of 2,700+ agents and financial advisors, driving transition toward digital-first engagement and selling practices. • Spearheaded the rollout of the organization’s first Virtual Selling initiative, achieving 43% adoption across Agency agents and 62% adoption across Bancassurance advisors during initial deployment. • Supported national and regional distribution programs and engagement campaigns designed to improve activation, performance, and digital tool usage. • Recognized with the Collaborative Leadership Award (Shine Like Gold Awards) for cross-functional execution and impact in driving organizational change.
Designed and delivered structured sales training programs of ~40 financial advisors per session across Agency and Bancassurance channels, covering foundational sales skills through to leadership development. • Designed and launched a 5-module e-learning program to support scalable digital learning for financial advisors. • Led LMS rollout and administration across distribution channels, ensuring consistent training delivery and content accessibility. • Developed training, communication, and enablement materials supporting national sales initiatives and events.
• Selected for UNIQLO’s management development program focused on retail operations, customer experience, inventory management, visual merchandising, sales performance, and team leadership. • Supported daily store operations and onboarding of new team members within a high-volume retail environment.