Greater Paris Metropolitan Region
Machine learning, Artificial intelligence, Business development and distribution plan, Marketing, Customer journey, Sales and Financial performance, Channels transformation and execution, ecosystem of services,
Leading the development and implementation of a digital services program spanning 30+ countries and 3 continents to improve customer experience and increase value.
Supported the development of AI solutions all along the insurance value chain and ensure that BNP Paribas Cardif entities achieve real impact from their AI initiatives.
Transformed and developed BtoBtoC Omni Channel distribution for BNP Paribas Cardif in all entities (Europe, Asia and Latin America). Key referent for insurance distribution sales and financial performances monitoring and analysis.
Launched and developed customer knowledge and AI initiatives for the Western Europe region (4 countries).
Managed all aspects of a retail outlet, including store management, employee supervision, and promotional events.
Developed and implemented data-driven customer acquisition and loyalty strategies through advanced analytics, database management, and performance reporting.