Orlando, Florida, United States
Spaniard (born in Barcelona) making the US my new home. "People often ask me if I know the secret of success and if I could tell others how to make their dreams come true. My answer is, you do it by working." - Walt Disney
• Providing administrative support throughout the show life cycle of assigned projects including production scheduling, communication, and coordination of accesses • Scheduling production team meetings while recording and distributing accurate concise notes • Requesting/scheduling all talent for rehearsals, fittings, and performances as directed by the Production Manager • Gathering presentation materials, set up, and strike all meeting needs and technology • Helping procure items necessary for the production, following all appropriate guidelines • Preparing and providing event updates as they relate to technicians, vendors, and talent • Maintaining timelines, schedules, meetings, and status reports • Completing all show or event production-related tasks as requested by those teams including catering delivery, park clearances and day of communications.
Merchandiser for Eddie’s Dive Bar during the Future Past tour. - Count-in and count-out - Sales during the duration of the event through AtVenu - Help coordinate shipping of merch content
- Report to Hospitality Manager at the beginning of each shift. - Maintain communication with the ship to ensure that all 4 stages are fully stocked with towels, beverages and snacks, including water for bands. - Ensure that all 4 stages technicians are able to take lunch breaks / bring catering to them. - Assist merchandise team with sales when needed. - Assist meet & greet team when needed. - Assist set up press events. - Assist with band gear.
- In charge of taking over escalation calls and speak as the face of the supervising team with Disney Cruise Line. - Assist Cruise Vacation agents and planners to resolve challenges they might have with roadblocks such as: policy clarifications, system challenges, overwhelming scenarios, last minute reservations changes... - Multitasking at its best: being on a phone call while filling out forms, working with multiple systems at the same time, send ship/port alerts, update excel forms... - Partner with other teams like air, ground transportation or revenue management among others to ensure the satisfaction of our Guests. - Build relationships within the team to brainstorm and think outside of the box for new situations.
· Responsible for generating incremental business for Disney Cruise Line by providing personalized pre-cruise sales and itinerary planning for the direct guest market. · Implementing relevant sales and service techniques to close new and referral direct consumer business in order to increase revenue, building relationships with both new and repeat guests, and communicating via inbound and outbound contact channels (including phone and email) throughout the Disney Cruise Line vacation planning process. · Providing guests a primary point of pre-cruise contact while incorporating strong internal partnering skills and the ability to utilize available resources to meet and exceed guest needs and expectations. · Providing exemplary itinerary planning for direct guests assigned to their work flow, including, but not limited to, initiating primary contact, discovering and meeting the needs of the guest, providing pre-arrival guidance/itinerary planning. · Book and confirm Cruise reservations by providing comprehensive information about the Disney Cruises · Create, modify, and cancel reservations and use sales and closing skills and the ability to overcome objections · Ability to use sound judgment and decision making through the sales quote, booking, and planning processes · Assist Guest with managing their accounts, and providing appropriate solutions to concerns · Provide Guest Service when problems arise and help find solutions with Guests and Cast Members · Build and maintain relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability. - Deliver exceptional guest services through messaging and video chat. - Assist guests registering for DAS (Disability Access Service) before they get to Walt Disney World Resort. - Assist guests with DAS with ride pre-planning prior to their vacation. - Provide comprehensive information about parks, resorts and other Walt Disney World® Resort amenities and their disability accesses. - Build and maintain relationships with Guests and Cast Members from all lines of business. - Provide exemplary guest service when problems arise. Find solutions for those problems, giving our guests and cast top-notch service Disney is known for.
- Utilize sales techniques to meet sales goals in bookings, along with modifying and canceling Walt Disney World® Resort packages - Provide comprehensive information about parks, resorts and other Walt Disney World® Resort amenities - Maintain & meet required departmental metric expectations including sales and performance goals - Build and maintain relationships with Guests and Cast Members from all lines of business - Provide exemplary guest service when problems arise. Find solutions for those problems, giving our guests and cast top-notch service Disney is known for