Noida, Uttar Pradesh, India
Currently working as a Survey Operations Specialist at Mercer, supporting benefits survey operations, data validation, benchmarking, and market insights reporting. Working with large-scale benefits datasets to ensure data accuracy, consistency, and quality for client reporting and market analysis. Skilled in Advanced Excel, VBA, Excel Macros, Power Automate, MIS reporting, and process automation to streamline workflows and improve operational efficiency.
Managing ticket assignment, updates, and closures to ensure smooth network operations. • Created Excel dashboards and reports to track team performance, vendor activities, and operational metrics. • Implemented VBA macros and Excel automation to reduce manual effort and improve efficiency. • Analyzed data from tickets and reports to provide actionable insights for stakeholders. • Applied CCNA/networking knowledge to understand technical context and support IT/network operations. • Contributed to process improvements by streamlining workflows and automating repetitive tasks.
Learned and worked on data cleaning and reporting using Excel. Assisted in creating weekly reports for team and stakeholders. Used Splunk to check logs and understand network data. Helped monitor Jira tickets and track task progress. Created simple Power Automate workflows for Outlook and SharePoint tasks. Gained hands-on experience in SQL queries and basic data analysis. Supported team in basic automation and process improvement.