Bengaluru, Karnataka, India
Seasoned professional Overall 5+ years experience Intune Expert in Patch management, Software Distribution. Autopilot Enrollment using Intune. Managing Windows,Android, iOS Devices. Providing M365 support and driving cloud-based initiatives. Proficient in crafting and implementing scalable solutions to optimize operational efficiency, enhance business agility, and ensure seamless user experience. Skilled in leveraging M365 technologies to streamline workflows, improve security measures, and boost overall organizational performance. Passionate about driving continuous improvement and delivering impactful results through Microsoft 365 solutions.
Managed user access, account creation, deletion, modification, and distribution lists in Office 365. •Administered resource mailboxes, security groups, and dynamic distribution lists (DDLs) in O365. •Managed device compliance and enrollment in Intune, creating policies for Windows, Mac, iOS, and Android, Application deployment •Performed message tracking in Outlook through Exchange Admin Center. •Created and managed shared mailboxes, including full access and "Send As" permissions. •Set up and managed rules in Outlook and Azure AD administration. •Supported O365 applications (Teams, SharePoint, OneDrive) and managed incidents via ticket portal. •Managed critical issues by setting customer expectations, creating action plans, and maintaining communication. •Created and managed content searches, e-discovery, and retention policies for compliance. •Collaborated with managed service providers and IT teams to resolve email and messaging platform issues. •Coordinated with Microsoft Teams for new feature updates and technical issue resolutions.