Xander Vonn Liwanag

Experienced in Strategy | Problem Solver | Collaboration Advocate

Metro Manila, National Capital Region, Philippines

About

A versatile and flexible leader with ability to promptly deliver optimum quality service and analysis in all aspects of lines of business and support avenue, daily operations of service delivery centers, as well as project management and solution architecture. Areas of expertise include: ▪ Digital Process Transformation ▪ Operational and Strategic Leadership and Management ▪ Customer Service Management and Service Delivery requirements in multi-cultural and multi-site environments ▪ Contract Management and Business Development ▪ Quality Documentation Procedures and Process Improvement ▪ Performance, Process and People Management and Training

Experience

  • Business Technology Service Desk Analyst at GitLab
    Apr 2024 - Present · 2 yrs 3 mos

  • Director of Technology and Sales Operations at RevComm Inc.
    Apr 2022 - Mar 2024 · 2 yrs

  • RingCentral (13 yrs 3 mos)
    • Senior Manager Sales Operations
      Apr 2020 - Apr 2022 · 2 yrs 1 mo

      Release Management for Sales Teams

    • Sales Operations Manager
      Nov 2019 - Mar 2020 · 5 mos

      Release Management for Sales Operations

    • CRM Systems Team Manager
      Apr 2016 - Oct 2019 · 3 yrs 7 mos

  • QA and Reliability Engineer at Fuji Electric Philippines
    Aug 2002 - May 2005 · 2 yrs 10 mos