Girona, Catalonia, Spain
A fanatic of organization and order, I am always looking for the how, when and what's for. #howtodo #whentodo #waht'sfor. I firmly believe that you can improve every day, even after decades of experience, there is always something to learn. #continuousimprovement I am convinced that shared knowledge, both internally and externally, generates powerful relationships, both with colleagues and with costumers. #activeempowerment I am excited to find formulas to help people grow. #Givetoreceive
Commercial management. Office management, Technical and administrative management, team management, Customer service. Quality of Customer Service and Operational Quality. Training. Since my incorporation I have held various positions and functions, from Administrative Assistant, Customer Service, Commercial Manager, office director, head of External Collaborating Agents, auditor, deputy director/Deputy office director, training of new hires and Internal Operations Manager. I have managed offices of various sizes and profiles, in different locations, Manlleu, Girona (urban agency) Sant Feliu de Guíxols, Salt, Anglès i Girona (SMART Office). Currently, I perform the function of Internal Operations Manager, Intervention, in the SMART Office located in Girona, with 14 employees, being in charge of the Middle Office, managing operations and Internal Control, Quality Management of customer service., and providing technical support to the sales team. Continuing training in Customer Service, financial products, banking insurance, Occupational risk prevention, Risks, Team management, MIFID I and MIFID II, Prevention of money laundering, mortgage products, as well as all the mandatory training that the regulator provides for professionals in the sector, etc. MIFID II certified. (annual recertification). External training provided by Instituto de Empresa. ILCC certified. (annual recertification). Marketing of Mortgage Products, training provided by the University of Cantabria.
Billing completion, accounting control, supply control. Preparation and implementation during the first half of 1992 of the administrative and computer infrastructure to accommodate members of the state security forces during the Barcelona Olympics.
Training in basic accounting for a group of people looking for work. Courses implemented by the National Employment Institute
Coordination of the external sales team. Administrative assistance to the General and Commercial Management. Responsible for Import, from purchase, international transport, customs management, logistics and distribution between the company's various warehouses, spread over the Mediterranean coast.
After a 6-month training period at the company's factory in Fabergès (France), I joined the operational and technical assistance team of specialized textile machines, both mechanical and electronic. Management of spare parts and spare parts warehouses.