North York, Ontario, Canada
Senior Compliance Testing professional with 7 years of experience in the financial industry, specializing in risk-based control assessments and ICFR compliance. Extensive experience performing Design and Operating Effectiveness (DE/OE) testing in accordance with regulatory requirements and internal governance standards. Skilled in identifying control gaps and regulatory risks, providing objective, independent assessments, and recommending practical remediation strategies to strengthen control effectiveness and governance alignment.
• Executed risk-based Quality Control Testing across multiple engagements, performing both Design Effectiveness (DE) and Operating Effectiveness (OE) testing in accordance with applicable laws, rules, and regulatory requirements; identified control gaps and recommended practical remediation plans to enhance control effectiveness. • Independently led the Private Trust Engagement and participated in the Client Onboarding Engagement, managing end-to-end planning, scoping, and execution within target timelines; tested over 30 controls and allocated testing responsibilities among team members based on workload and complexity to ensure timely delivery. • Coordinated testing activities across 10+ business units, fostering strong working relationships and facilitating clear communication of observations, expectations, and remediation actions. • Assessed the adequacy of RCM Monitoring & Testing (M&T) coverage and strengthened governance alignment by enhancing methodologies, standards, and internal guidelines, while providing objective and independent opinions in accordance with regulatory requirements.
• Identified flaws in the Global Money Order verification process and developed error trackers to minimize information gaps during departmental handovers, addressing internal control weaknesses. Ensured better documentation and traceability of processes, leveraging data for refund rate analysis and employee coaching. Achieved a 30% reduction in error rates and a 20% improvement in process efficiency within one year. • Identified gaps in the account management business processes based on feedback from other departments and created standardized forms to address missing elements. Implemented across the department, streamlined inter-departmental communication, improved work efficiency, and reduced customer complaint cases by approximately 20%. • Collaborated with the manager to digitalize the balance transfer refund process, participated in process modifications, and assisted in creating the new business process manual. Reduced transaction processing time by at least one day and accelerated the refund process by 50%. • Participated in testing a new business system. Analyzed data from key processes to identify critical defects before the system launch, preventing potential financial losses of over $15,000 for more than 100 client accounts.
• Participated in a special audit for a subsidiary, testing internal controls in accordance with ICFR principles, including: conducting walkthrough meetings with key personnel to understand business processes, developing testing plans and documentation, performing detailed control testing (including design and operating effectiveness testing), drafting and sending confirmation letters, and identifying 18 internal control deficiencies, providing actionable recommendations in the audit report. • Conducted audits of internal business processes across more than 15 areas, including external investments, financial product sales, account management, financial ledgers, and document management. Collaborated with departments to assess the effectiveness of internal controls using methods such as interviews, business process manual reviews, sample selection, walkthrough tests, and compliance reviews, ensuring timely, accurate, and compliant accounting practices.
• Recorded client information, organized investment details, and audited company finances using Excel. • Assisted project teams in drafting transaction contracts and other documents in Word.