Brussels Metropolitan Area
MAIN RESPONSIBILITIES: - Analyze the current processes and responsibilities of the PO team to improve and make them more efficient. - Identify processes which can be automized. - Help bring the backlog to a manageable level. PO tasks: - Organize and track invoices of international projects and check their payment status - Escalation contact for partners and customers - Complete and update the partner database - Monitor outstanding payments per partner/project - Create the monthly service invoice proposals
RESPONSIBILITIES - Organizes and schedule interventions for different projects - Follow up to Local Service Partners - Updates procedures and processes used in project management for deployment activities - Makes sure Local Service Partners follow processes and procedures
RESPONSIBILITIES - Follows existing Procedures and Processes - Updates procedures and processes - Makes sure Local Service Partners follow processes and procedures - Analyzes the SLA fulfillment and other KPIs through existing reports - Makes a trend analysis on the obtained results (analysis of the call pattern) - Defines action and service improvement plans in case of insufficient performance - Functions as escalation within specific time lines, and reports SLA noncompliance to the service provider and looks for a solution - Advises on the reduction of the call-volume, optimized support model, etc. - Organizes regular service meetings with the Local Service Providers - Asses reporting and develops Service Improvement Plans for Local Service Providers
RESPONSIBILITIES - Project initiation and completion - Follow up meetings with LSP PMs to provide project's scope, processes and timeline - Training and support to PMs to ensure common targets and goals - Support for site access requirements - Manage smooth transition and transformation of large scale - Ensure that the regional transition and transformation goals are achieved in accordance with budget, deadline and quality - Complete local partner activation and changes in countries of the America’s Region for global projects - Gathering of lessons learned and best practices
RESPONSIBILITIES - SPOC for invoicing in America’s region - Organize and track all the invoices and send weekly reminders for payments - Continuous calls with LSP’s to review breaking points and outstanding payments on the region - Invoice monitoring PO/LSP