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With an experience of over 15 years in the moving industry and international relocation as operation manager, I am familiar with logistic and Customs aspects. I am used to manage a team and can ensure training for apprentice. As ISO auditor, I am able to suggest and implement new internal process.
• Manage international moves from inquiry to closing. • Be knowledgeable of specific service requirements of each account handled • Find new and innovative ways of improving service into the individual customers • Ensure that internal processes are standardised, efficient and continuously improving. • Support the GM in providing accurate and timely management reporting • Manage and arrange maintenance for all warehouse equipment • Maintaining crew diary and matching crews to the appropriate jobs to maximise efficiency • Cost control of sub-contractors
• Establishment of procedures and documents for the management of removals • Establishment of procedures and documents for Relocation Management • Reporting to the billing customer and supplier • Management teams moving and relocation Geneva and Zurich • Claims management, customer relations, insurance and artisans • Establishing and maintaining relations with foreign agents, suppliers and subcontractors