Vianen, Utrecht, Netherlands
Extensively trained and experienced in ICT and Business Leadership, Willem leverages knowledge and capability developed over a 19+ year career. His diversified exposure extends across roles including; Head of Operations / Operations Director | Operational Infrastructure Manager | Technical Lead / Technical Advisor | Technical Account Manager |IT Manager & Systems Administrator. For the last 7-years Willem has served as General Manager and Systems Development Manager for the largest Digital Signage Company in South Africa, and prior to this as Co-Owner & Managing Member of his own venture within Digital Signage Solutions. Working productively across several sectors, Willem has explored and supported the varying possibilities and uses of ICT within the broader business arena. Leading with a keen understanding of both sides of the Technology-Business relationship; Willem mentors and develops Team Members at all levels [Technical & Administrative]. He inspires the achievement of individual objectives, while simultaneously driving and enhancing processes and procedures for optimal company performance. Willem is an assertive and professional communicator, who confidently takes full ownership of responsibilities and works with consistent integrity – fostering relationships [with colleagues and clients] based on mutual respect and service excellence.
Support Team Leadership [Off-Site, On-Site & Installations]: Responsible for the optimal guidance of Support Teams, ensuring on-going service enhancement across Departments | Manages approximately 61 Contracted Teams Nationally. Develops and leads implementation of improved / updated systems and procedures for optimal Department operation. Conducts Annual BI Workshops with Teams, supporting information sharing on existing and updated processes and procedures. Supports Team performance management and development interventions [including internal mentoring and external training opportunities]. Conducts Quality Assurance Checks on all completed work, and ensures that the Helpdesk function performs in-line with all Service Level Agreements. Provides additional Specialist Technical Support in troubleshooting complex network and server performance issues, and implementing upgrades / enhancements to systems. [Please note, further details available upon request (Comprehensive CV)]
Key Roles & Accountabilities: As a key Member of the SWOT Team; identified and implemented company direction and growth plans, formulating requisite policies and systems to ensure smooth operation of the company. Managed day-to-day operations, collaborating with Key Stakeholders across all Departments to achieve company goals in a unified manner. Compiled annual and monthly budgets, implementing activities in-line with the same. Designed, streamlined and monitored digital networks for internal and external client communication. Appointed and led a skilled team in the installation, configuring, testing, maintenance and management of existing networks for clients. Assessed and recommended infrastructure improvements, to meet requirements for optimal operation of both company and client systems. Provided specialist technical support regarding the troubleshooting of complex network problems, as well as development and implementation of upgrades and enhancements. Project managed the implementation of system enhancements / upgrades, as well as directing all client projects. Ensured optimal service delivery and support provision to PDT Clients, via a dedicated Helpdesk. Managed all HR matters pertaining to; Staff Motivation & Performance Management [One-On-One Meetings] | Staff Growth & Development | Annual Performance Increases | Formulation of Job Descriptions | Handling of Disciplinary Issues & Dismissals. Engaged with key Business Partners and Suppliers, evaluating and approving best-fit hardware and software solutions to ensure superior service delivery. Prepared monthly performance reporting, tracking progress and providing feedback to relevant Stakeholders. Led annual BI Workshops and SWOT Analysis; identifying growth potential, shortcomings and necessary areas for business alignment.