Brussels Metropolitan Area
While being responsible for the passenger excellence , we’re focussing on developing, defining and implementing “training”, “quality” and “planning”. We’re passionate by customer satisfaction through training, planning and coaching the team in acheiving top results. I combine this responsibility while being responsible for the 2500 trainmanagers and their staf, to offer a safe, comfortable and punctual journey to the passenger.
As head of “train management” at the Belgian railways, I am responsible for this service wich employs about 2700 trainmanagers and their staf. My mission is offering a safe, punctual and comfortable journey to any traveller and together with the management board determine the strategy of this service and translate them into sustainable policies.
As head of department I'm responsible to supervise the planning of train staffing, to coordinate and organize the technical and logistic support team, to manage the budget and operational results.
Senior Trainer in management
Management consultant
As Project Director I'm responsible for the planning, management, co-ordination and financial control of the Bona Dea International Hospital.
• Transfer the service staff to a HR department • Design the strategic and operational HR policy & structure • Define employer branding • Analyze the needs off the direction and the management to realize the strategy • Implementations of an integrated HRIS and planning tool • Operate as a strategic interlocutor with the unions • Member of the board and the enterprise council • Reporting to the CEO
• Determine the strategic recruitment needs • Analyze, define and organize the recruitment process (200 recruitments each year) • Director of the training institute • Project management (change management and coaching) • Operational manager of 12 trainers and 100 trainees • Strategic enlargement and enhancement of the training & development program